Support & Maintenance Account Manager

Visy Oy; Tampere; Hybrid; EUR 60,000 - 90,000; Full time

Job summary

Visy is hiring a Support & Maintenance Account Manager to own the service agreements behind our customer relationships. You will manage renewals, pricing, and contract terms while driving upgrades and extensions across the installed base.

You’ll be the commercial face for service, maintaining account plans and pipeline in HubSpot, and collaborating with product and delivery teams to package aftermarket offerings. The role is based in central Tampere with hybrid working flexibility.

Qualifications

• Ability to negotiate commercial contracts.
• Genuine ease with technical products and ability to explain value.
• Self-starter mentality with proactive activity creation.
• Fluent Finnish and English.
• Willingness to travel occasionally to customer sites.

Responsibilities

• Own the Support & Maintenance contract portfolio end-to-end, including renewals and terms.
• Keep portfolio aligned with pricing, indexation and records; negotiate renewals with customers.
• Grow the installed base by proposing updates, extensions and new modules.
• Be the commercial face for service; maintain account plans and pipeline in HubSpot.
• Coordinate with product and delivery teams to package aftermarket offerings.

Skills

Contract negotiations

Technical product understanding

Self-starter

Finnish language

English language

Tools

HubSpot

Job description

Build lasting partnerships with our long-term customers

Visy specializes in modern gate automation and AI-based vehicle and cargo marking recognition systems. Every day, our systems help keep traffic flowing smoothly and securely at ports, terminals, and industrial sites worldwide.

Many of our customers have relied on our systems for a decade or more, and we continue to invest in and care about these long-term relationships. Now, we are growing our team with a customer service- and sales-oriented professional.

Join the global team of People with Vision – Support & Maintenance Account Manager

We are hiring a Support & Maintenance Account Manager to take ownership of our customer relationships and the service agreements behind them.

This is a new role with a clear mandate: provide excellent customer service, be the commercial partner our existing customers deal with, keep the service agreement portfolio in excellent shape, and turn regular customer dialogue into upgrades, extensions and long-term partnerships.

What you'll do

Own the S & M contract portfolio

• Take charge of our support and maintenance agreements end to end, from renewal cycles to terms and documentation
• Keep the portfolio consistent and current: aligned terms, up-to-date pricing and indexation, clean records
• Lead renewal and pricing negotiations with customers

Grow the installed base

• Build regular, planned contact with existing customers
• Identify and propose system updates, extensions, capacity additions and new modules, the next natural step for each site
• Work with our product and delivery teams to package aftermarket offerings and service levels into something clear and sellable

Be the commercial face of service

• Act as the named commercial contact for existing customers, working alongside our Support & Maintenance team lead, who runs the technical delivery side
• Keep account plans, pipeline and activity current in HubSpot
• Hand over cleanly to project sales when an opportunity grows beyond aftermarket scope

What we're looking for

• Ability to negotiate commercial contracts
• Genuine ease with technical products — you don't need to be an engineer, but you should enjoy understanding how a system works and explaining its value
• Self‑starter mentality: this role is about creating activity, not processing inbound requests
• Fluent Finnish and English
• Willingness to travel occasionally to customer sites

Nice to have

• Experience in B2B account management, service sales, inside sales or contract management, ideally with recurring‑revenue or service agreements
• Experience with SaaS or service agreement models, price indexation and renewal cycles
• Familiarity with legal and regulatory compliance requirements relating to services
• Experience working with a CRM as a discipline rather than an obligation
• Background in ports, terminals, logistics, transport or industrial automation

What we offer

• A role with a clear, measurable purpose and visible impact on company results — you'll see what you build
• An established customer base to work with from day one, not a cold start
• A compact organization where decisions happen quickly and you'll work directly with the Support & Maintenance team lead, the sales director and CEO
• Office in central Tampere, with flexibility for hybrid working

About Visy

Founded in 1994, Visy is a Finnish technology company specializing in access control, OCR, AI, and deep learning systems for ports, terminals, and industrial facilities. Our solutions are in daily use with leading terminal operators and logistics providers worldwide.

Our team brings together software developers, AI engineers, project professionals, and business talents – all sharing a passion for pushing our technology further and making it deliver excellent, dependable results. We believe in giving our people real responsibility, room to grow, and a team that genuinely has each other’s back.

Headquartered in Tampere, Finland, we operate with a global footprint and have close colleagues in the US, UK, The Netherlands, Lithuania, and Sweden.