Strategic ERP Customer Success Manager – NetSuite

Staria; Turku; Hybrid; EUR 52,000 - 64,000; Full time

Benefits offered by this job

Lunch

Phone

Recreational perks

Job summary

Staria in Finland is looking for a Customer Success Manager to lead a portfolio of 20–25 ERP customers, ensuring seamless service delivery and driving long-term value. You’ll coordinate with delivery teams, manage escalations, and identify growth opportunities in NetSuite-based environments.

You will work in a hybrid setup with some office days in Helsinki, Turku or Tampere, and you’ll split time between advisory work (about 50% of your role) and billable delivery with a focus on profitability

Qualifications

• ERP or business systems background required.
• Experience in customer-facing roles such as Customer Success or Account Management.
• Ability to work in a billable setup and understand profitability.

Responsibilities

• Ensure smooth and predictable service delivery with clear expectations.
• Generate billable work at ~50% target billability.
• Coordinate and report on ticket SLAs and progress.
• Lead customer cooperation and ensure maximum value from NetSuite.
• Monitor NPS and feedback and adjust services accordingly.
• Drive ARR growth and profitability via upsell/cross-sell opportunities.
• Own profitability analyses and action plans for customers.
• Coordinate internal delivery and development aligned with roadmaps.
• Oversee contracts and inform service teams of changes.
• Manage escalations and resolve issues with the right experts.

Skills

Operational leadership

Customer relationship management

Billable work experience

Commercial acumen

Stakeholder management

Analytical skills

Problem solving

Adaptability

Continuous improvement mindset

English and Finnish proficiency

Job description

Staria in Finland is looking for a Customer Success Manager to lead a portfolio of 20–25 ERP customers, ensuring seamless service delivery and driving long-term value. You’ll coordinate with delivery teams, manage escalations, and identify growth opportunities in NetSuite-based environments.

You will work in a hybrid setup with some office days in Helsinki, Turku or Tampere, and you’ll split time between advisory work (about 50% of your role) and billable delivery with a focus on profitability