Strategic CSM – Finnish/English, Remote

Insightsoftware; Espoo; Hybrid; EUR 47,000 - 59,000; Full time

Job summary

insightsoftware is seeking a Customer Success Manager who speaks Finnish and English to partner with enterprise customers in renewal and expansion activities. You will drive adoption, build executive relationships, and guide value realization across FP&A, Controllership, and Data & Analytics product lines.

You will own renewals, collaborate with Sales, Legal, and Finance, and track health metrics to promote long-term value.

Qualifications

• Bachelor’s degree required; MBA preferred.
• Finnish language required.
• CSM certifications (Gainsight, etc.) are a plus.

Responsibilities

• Act as primary point of contact and strategic advisor for enterprise/mid-market customers.
• Lead renewal negotiations, terms, and contracts with Sales, Legal, and Finance.
• Drive adoption, onboarding, and usage maturity across customer accounts.

Skills

Renewals

Account Management

Customer Success

B2B SaaS

Negotiation

Education

Bachelor's degree

MBA

Tools

Salesforce

Gainsight

CRM/Success platforms

CPQ

NetSuite

SalesLoft

Contract lifecycle management

Job description

insightsoftware is seeking a Customer Success Manager who speaks Finnish and English to partner with enterprise customers in renewal and expansion activities. You will drive adoption, build executive relationships, and guide value realization across FP&A, Controllership, and Data & Analytics product lines.

You will own renewals, collaborate with Sales, Legal, and Finance, and track health metrics to promote long-term value.