Technical Support Engineer (Hydronics-Chillers-)

Panasonic Industry Europe GmbH; Helsinki; On-site; EUR 60,000 - 75,000; Full time

Benefits offered by this job

Attractive remuneration package

Flexible working hours

Mobile working option

High work-life balance

International work environment

Training opportunities

Job summary

Panasonic Heating & Ventilation Air-conditioning Europe is seeking a Technical Support Engineer (Hydronics-Chillers) in Helsinki to provide high-level remote technical support on installation, commissioning and repair of Panasonic aircon products. Attend first-priority calls and escalations, and assist the sales team with specifications and quotations.

You will create trainings for service partners and customers, develop technical documentation, and support partners to use Panasonic service

Qualifications

• Completed training as a master refrigeration and heating technology or equivalent education
• 3-5 years work experience
• Experience in hydronics (chillers)

Responsibilities

• Provide a high level remote technical support to internal and external customers on the installation, commissioning and repair of Panasonic aircon product.
• Attend first priority phone calls, ticket queue escalated from Call Center agents and petitions received by e-mail.
• Create and implement service and product trainings for our service partners, wholesalers, installers, and other customers.
• Identify technical issues and develop solutions as next higher level of support after the Field Support Engineer.
• Support the sales team in the development of specifications and quotations.
• Train service partners to use the continuously developing Panasonic service tools.
• Prepare technical documentations, sales and training materials, and project studies.

Skills

Remote technical support

Training development

Sales support

Education

Master refrigeration and heating technology

Job description

Technical Support Engineer (Hydronics-Chillers-)

Helsinki

3238

Panasonic Heating & Ventilation Air-conditioning Europe | 1st November

Are you looking for a new opportunity that offers meaningful work with true purpose? We would love to welcome you to our multinational team!

Your growth is our growth. We invest in your future by enhancing your skills and abilities through training opportunities and interesting challenges.

At Panasonic, we believe in the power of collaboration - only together can we continue to expand our innovative edge and exceed our customers’ expectations. We are a powerful brand with a rich company culture, based on our 7 principles. It's not just about what we do, but how we do it. To fulfil our social responsibilities, we will continue to do what we have done for over 100 years - to enrich people’s lives at home and at work, and move society forward.

WHAT YOU WILL BE DOING

• Provide a high level remote technical support to internal and external customers on the installation, commissioning and repair of Panasonic aircon product. Attend first priority phone calls, ticket queue escalated from Call Center agents and petitions received by e-mail.
• Create and implement service and product trainings for our service partners, wholesalers, installers, and other customers.
• Identify technical issues and develop solutions as next higher level of support after the Field Support Engineer.
• Support the sales team in the development of specifications and quotations.
• Train service partners to use the continuously developing Panasonic service tools.
• Prepare technical documentations, sales and training materials, and project studies.

WHAT WE ARE LOOKING FOR

• Completed training as a master refrigeration and heating technology, state-certified refrigeration / air conditioning technicians, etc. or similar education and experience
• 3 - 5 years work-experience
• Experience in hydronics (chillers)

WHAT WE OFFER YOU

• A challenging strategic role where you can actively contribute to the company's success and take on responsibility
• International work environment
• Variety of training and development opportunities
• Attractive remuneration package, social, fitness & health benefits
• Flexible working hours
• Generous mobile working option
• High Work-Life Balance

ABOUT US

Panasonic is one of the largest and leading electronic product manufacturers in the world. The depth and variety of our research capabilities, manufacturing expertise, high quality and sophisticated products have remained strong since 1918. Our mission is to create the Panasonic business of "tomorrow." By integrating business, technology, and creativity, we will realize ideal lifestyles and societies solving social issues globally. Learn more about Sustainability at Panasonic.

Please find here more information about Panasonic as an employer.

DIVERSITY, EQUITY AND INCLUSION

Fairness and equality are in our DNA. We are committed to creating a safe and inclusive workplace where people feel empowered to bring their whole selves to work. We want to ensure that our people are respected for who they are as individuals, valued for what they do and celebrated for their contribution to our business and our community. We are committed to promoting inclusion for the success of our business.

Panasonic is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, sex, sexual orientation, gender identity, and disability, or any other characteristics.