Product Specialist, Service Contracts

Cargotec Corporation; Tampere; On-site; EUR 42,000 - 56,000; Full time

Job summary

Hiab is seeking a Product Specialist, Service Agreements to bring Hiab’s service offering to market, support pricing, product launches, and provide training to local teams.

The primary location is Tampere or Helsinki, Finland, with collaboration across sales, pricing and product teams. English proficiency and strong stakeholder management are essential for success in this role.

Qualifications

• Bachelor’s or Master’s degree in Business, Engineering, or related field.
• 1–3 years of commercial, technical or product management experience.
• Strong cross-functional collaboration and stakeholder management.
• English working proficiency.

Responsibilities

• Maintain service agreement products, configurations and commercial data in sales tools.
• Work with central pricing team to implement model-specific prices in sales tools.
• Analyse sales, penetration, costs and margins for assigned offerings or markets, and recommend improvements.
• Gather customer, market and competitor feedback to support offering development and portfolio decisions.
• Coordinate product configuration, sales readiness and commercial launches for approved offerings and feature updates.
• Improve quotation workflows and product data quality, and support implementation and testing of system changes.
• Prepare sales materials, deliver product training and provide day-to-day expert support to local teams.
• Support local sales action plans and investigate product performance issues, bringing findings and proposed actions further.

Skills

Cross-functional collaboration

Communication

Stakeholder management

Customer-centric mindset

English proficiency

Education

Bachelor’s or Master’s degree in Business or Engineering

Tools

SAP

Salesforce

Job description

Hiab is the pioneer in smart and sustainable on road load handling solutions. We believe in more than just work — we believe in making a difference for our customers to building a better tomorrow.

Your mission

As Product Specialist, Service Agreements, you will help bring Hiab’s service agreement offering to market and make it effective for sales teams to use. You will maintain the offering in sales tools, support pricing and product launches, improve sales workflows and provide training and expert support to local teams. Through market insight and performance analysis, you will help improve the offering and support profitable growth.

The primary location is Tampere or Helsinki, Finland.

Key responsibilities

• Maintain service agreement products, configurations and commercial data in sales tools, including approved local market adaptations
• Work with the central pricing team to implement and maintain model-specific prices in sales tools
• Analyse sales, penetration, costs and margins for assigned offerings or markets, and recommend improvements
• Gather customer, market and competitor feedback to support offering development and portfolio decisions
• Coordinate product configuration, sales readiness and commercial launches for approved offerings and feature updates
• Improve quotation workflows and product data quality, and support implementation and testing of system changes
• Prepare sales materials, deliver product training and provide day-to-day expert support to local teams
• Support local sales action plans and investigate product performance issues, bringing findings and proposed actions further.

What we are looking for

• Bachelor’s or Master’s degree in Business, Engineering, or a related field
• At least 1–3 years of professional experience in a commercial, technical or product management role
• Strong cross-functional collaboration, communication, and stakeholder management skills
• Customer-centric mindset with a continuous desire to learn and innovate
• Familiarity with SAP, Salesforce or product configuration environments is highly advantageous
• Professional working proficiency in English.

What we offer

As a part of our Employees First culture, we offer opportunities to grow within a dynamic environment that values flexibility and your well-being. We strive to make things easier, empower you to succeed, and strive for excellence in a positive and inclusive environment.

Please note that the process for this position is coordinated by our Recruitment team part of Hiab Business Services based in Bulgaria.

We Are Hiab Hiab (Nasdaq Helsinki: HIAB) is a leading provider of smart and sustainable on road load-handling solutions, committed to delivering the best customer experience every day with the most engaged people and partners. As the industry pioneer, Hiab continues to make on road load-handling smarter, safer and more sustainable to build a better tomorrow.