ServiceNow Senior Developer

Accenture; Helsinki; On-site; EUR 70,000 - 110,000; Full time

Benefits offered by this job

Competitive salary and bonuses

Health insurance

Employee stock purchase program

Four weeks paid vacation

Job summary

Accenture is expanding its ServiceNow practice in Finland and seeks a ServiceNow Development Lead / Senior Developer to drive development in customer environments within an agile team. You will design, configure and deliver high-quality ServiceNow solutions and mentor other developers across international projects.

Fluent Finnish and English are required, with at least 4 years of hands-on ServiceNow experience and strong skills in Business Rules, Client Scripts, Flow Designer, Service Catalog

Qualifications

• 4+ years of hands-on ServiceNow experience.
• Fluent Finnish and English.
• Strong ServiceNow development skills (Business Rules, Client Scripts, Flow Designer, Service Catalog, integrations).

Responsibilities

• Design, configure and develop ServiceNow solutions for customers.
• Participate in daily development work within sprints and other initiatives.
• Translate business needs into functional solutions with customers, Product Owners and architects.
• Mentor other developers and adopt new features of the ServiceNow platform.
• Coordinate development work and ensure quality.

Skills

ServiceNow development

Agile development

Team leadership

Mentoring

Finnish language

English language

Tools

Now Platform

Integration Hub

REST/SOAP APIs

Flow Designer

Job description

ServiceNow Development Lead / Senior Developer

Accenture + ServiceNow

Accenture is one of ServiceNow’s strongest and most comprehensive Global Elite Partners. Our collaboration covers the entire ServiceNow platform and key workflows in IT, customer and employee experience, and business processes.

Accenture has received several significant ServiceNow awards, including:

• ServiceNow Global Elite Partner of the Year – Worldwide 2025
• ServiceNow GenAI Customer Value Partner of the World 2025

Our goal is to grow our ServiceNow business in our market area and strengthen our Finnish ServiceNow team with an experienced ServiceNow Development Lead / Senior Developer profile. In this role, you will play a key role in the development of the customer environment’s ServiceNow by driving continuous sprint development and separate development initiatives and projects.

More information about the Accenture–ServiceNow collaboration:

https://www.accenture.com/us-en/services/ecosystem-partners/servicenow

In your job duties, you will be responsible for:

Developing and maintaining the ServiceNow platform in customer environments as part of an agile development team. The role focuses on planning, implementing, coordinating, and delivering high-quality development work in collaboration with the customer, architect, Product Owners, and the development team.

Your key tasks include:

• Design, configure and develop ServiceNow solutions according to customer needs
• Participate in daily development work as part of sprints and other development initiatives
• Translate business needs into functional solutions in collaboration with the customer, Product Owners and architects
• Support the development team, coordinate development work and ensure quality
• Implement integrations, testing, documentation and production deployments in accordance with ServiceNow best practice principles
• Mentor other developers and actively utilize new features of the ServiceNow platform

We hope that you have:

• At least 4 years of practical experience with the ServiceNow platform
• Fluent Finnish and English
• Strong hands-on skills in ServiceNow development (e.g. Business Rules, Client Scripts, Flow Designer, Service Catalog, integrations)
• Experience with agile operating models (Scrum, SAFe)
• Ability to work with as an independent developer and as a senior supporter of international development teams
• Experience in defining requirements and collaborating with business and technical stakeholders
• Good understanding of ServiceNow OOTB solutions and their utilization

In addition, we value:

• CAD and/or CTA certification or progress on the CTA learning path
• Experience with Integration Hub, REST/SOAP interfaces and integrations
• Understanding of ITSM processes and CMDB/CSDM entities
• Experience with AI and GenAI solutions on the ServiceNow platform, for example through Now Assist

You will succeed in this role if:

• You make the development progress in a planned manner and bring things to the finish line.
• You know how to break down requirements into executable entities.
• You keep the development team focused on the right priorities and remove obstacles to progress.
• You manage multiple parallel development initiatives and sprint work.
• You actively improve the quality, efficiency and predictability of development.
• You work smoothly in international development teams and customer environments.
• You enjoy collaboration and sparring with other developers.

To support your active development of your skills and career, we offer you:

• Comprehensive ServiceNow training opportunities to develop your skills
• The opportunity to progress all the way to CTA or CMA certifications – we have our own ServiceNow certified CTA program
• The opportunity to work on large and technically demanding ServiceNow solutions
• Access to the global ServiceNow community of experts and a broad global ecosystem

In addition, we offer competitive benefits and everyday flexibility:

• A benefits package that includes a competitive salary, bonuses, health insurance, employee stock purchase program and other benefits
• Four weeks of paid vacation in your first summer working with us – employee well-being and resilience are very important to Accenture
• The opportunity for a good work-life balance
• A diverse, inclusive and socially active work community