ServiceNow Senior Developer

Accenture Oy; Helsinki; On-site; EUR 70,000 - 100,000; Full time

Job summary

Accenture Oy is seeking a ServiceNow Development Lead / Senior Developer to drive the development and maintenance of the ServiceNow platform for customer environments within an agile team. You will plan, implement and coordinate high-quality development work in collaboration with customers, architects and Product Owners.

The role requires strong hands-on ServiceNow development experience, fluent Finnish and English, and the ability to work in international teams and multiple initiatives.

Qualifications

• At least 4 years of practical experience with the ServiceNow platform.
• Fluent Finnish and English language skills.
• Strong hands-on expertise in ServiceNow development (e.g. Business Rules, Client Scripts, Flow Designer, Service Catalog, integrations).
• Experience with agile operating models (Scrum, SAFe).
• Ability to act both as an independent developer and as a senior support for international development teams.
• Experience in specifying requirements and collaborating with business and technical stakeholders.
• Good understanding of ServiceNow OOTB solutions and their utilization.
• ServiceNow CSA certificate.

Responsibilities

• Plan, configure and develop ServiceNow solutions according to customer needs.
• Participate in daily development work as part of sprints and other development initiatives.
• Translate business needs into working solutions with customers, Product Owners and architects.
• Mentor other developers and actively utilize new ServiceNow features.

Skills

ServiceNow development

Agile methodologies

Independent developer

Requirements specification

ServiceNow OOTB knowledge

Tools

Integration Hub

REST APIs

SOAP APIs

Now Assist

Job description

Accenture + ServiceNow:

Accenture is one of ServiceNow's strongest and most comprehensive Global Elite Partner partners. Our cooperation covers the entire ServiceNow platform and key workflows in the areas of IT, customer and employee experience and business processes.

Accenture has received several significant recognitions from ServiceNow, including:

• ServiceNow Global Elite Partner of the Year - Worldwide 2025
• ServiceNow GenAI Customer Value Partner of the Year - Worldwide 2025

Our goal is to grow our market area's ServiceNow business and strengthen our Finnish ServiceNow team with an experienced ServiceNow Development Lead / Senior Developer profile. In this role, you will play a key role in the ServiceNow development of the customer environment in the implementation of continuous sprint development and separate development initiatives and projects.

In your duties, you are responsible for:

The development and maintenance of the ServiceNow platform in customer environments as part of an agile development team. The role emphasizes in particular the planning, implementation, coordination and high-quality implementation of development work in cooperation with the customer, architect, Product Owners and the development team.

Your key tasks are:

• Planning, configuring and developing ServiceNow solutions according to the customer's needs
• Participating in daily development work as part of sprints and other development initiatives
• Translating business needs into working solutions in cooperation with the customer, Product Owners and architects
• Supporting the development team, coordinating development work and ensuring quality
• Implementing integrations, testing, documentation and production deployments following ServiceNow best practice principles
• Mentoring other developers and actively utilizing new features of the ServiceNow platform

We hope that you have:

• At least 4 years of practical experience with the ServiceNow platform
• Fluent Finnish and English language skills
• Strong hands-on expertise in ServiceNow development (e.g. Business Rules, Client Scripts, Flow Designer, Service Catalog, integrations)
• Experience with agile operating models (Scrum, SAFe)
• Ability to act both as an independent developer and as a senior support for international development teams
• Experience in specifying requirements and collaborating with business and technical stakeholders
• Good understanding of ServiceNow OOTB solutions and their utilization
• ServiceNow CSA certificate

In addition, we value:

• ServiceNow CIS certificate, e.g. ITSM, CSM, HRSD or SPM
• CAD and/or CTA certificate or progress on the CTA learning path
• Experience with Integration Hub, REST/SOAP interfaces and integrations
• Understanding of ITSM processes and CMDB/CSDM entities
• Experience with AI and GenAI solutions on the ServiceNow platform, e.g. via Now Assist

You will succeed in the role if:

• You get development moving forward systematically and bring things to a goal.
• You can break down requirements into implementable entities.
• You keep the development team's focus on the right priorities and remove obstacles to progress.
• You manage several parallel development initiatives and sprint work.
• You actively develop the quality, efficiency and predictability of development.
• You operate smoothly in international development teams and customer environments.
• You enjoy collaborating and sparring with other developers.

To support the active development of your skills and career, we offer you:

• Comprehensive ServiceNow training opportunities to develop your skills
• The opportunity to progress all the way to CTA or CMA certifications - we have our own ServiceNow-certified CTA program
• The opportunity to work with extensive and technically demanding ServiceNow solutions
• Access to the global ServiceNow expert community and a broad global ecosystem

In addition, we offer competitive benefits and everyday flexibility:

• A benefit package that includes a competitive salary, bonuses, health insurance, employee stock purchase program and other benefits
• Four weeks of paid leave in your first summer working with us - employee well-being and resilience are very important at Accenture
• Opportunity for a good work-life balance
• A diverse, inclusive and socially active community
• The opportunity to shape your career according to your own goals, for which you will receive support from your own mentor At least 4 years of practical experience with the ServiceNow platform, Fluent Finnish and English language skills, Strong hands-on expertise in ServiceNow development (e.g. Business Rules, Client Scripts, Flow Designer, Service Catalog, integrations), Experience with agile operating models (Scrum, SAFe), Ability to act as an independent developer and senior support for international teams, Experience in requirement specification and collaborating with business and technical stakeholders, Good understanding of ServiceNow OOTB solutions, ServiceNow CSA certificate