Service Instructor

N-Clean Oy; Uusimaa; On-site; EUR 23,000 - 27,000; Full time

Benefits offered by this job

Onboarding Path

N-Clean Academy

Competitive salary

Job summary

N-Clean Oy in Finland's Uusimaa region is seeking a Service Instructor in Cleaning Services for Commercial Cleaning. You will support daily operations, ensure safety and quality, and act as a bridge between staff, management and customers while guiding team members.

The role emphasizes customer-focused service, onboarding staff and contributing ideas for process improvements. The position is full-time, with shifts starting early and some weekend work, offering a structured onboarding path.

Qualifications

• Experience in cleaning work and knowledge of commercial cleaning services.
• Ability to guide and support a work community in everyday situations, promote an equal and respectful working atmosphere, and provide clear feedback.
• Strong organizational skills and initiative.
• A customer-focused approach and positive attitude.
• Ability to work under pressure and solve problems.
• Ability to communicate verbally and in writing in either Finnish or English; language skills important for instruction and safety.
• A valid work permit if you are not a Finnish citizen.
• A valid driver's license.

Responsibilities

• Ensure the quality of daily cleaning operations and plan work allocation; use resources cost-effectively.
• Continuously develop operations with your supervisor and contribute improvement ideas.
• Guide and onboard employees and ensure safe working practices.
• Collaborate with customers to support service delivery.
• Participate in practical cleaning work regularly.

Job description

Come and join us as a Service Instructor in Cleaning Services for Commercial Cleaning in the Uusimaa region!

Are you an experienced cleaning professional interested in a guiding role where you can support the daily operations of a team and help ensure high-quality service delivery? With us, work is carried out responsibly as part of a reliable team.

You will work under a supervisor as a Service Instructor and play a key role in ensuring the smooth operation and quality of cleaning services at customer sites. You will work responsibly and ensure that tasks are carried out safely and in accordance with agreed quality standards and operating procedures. You will act as a key link between employees, management, and customers, supporting your supervisor in daily operations. However, the position does not include direct managerial responsibility.

Customer service is a central part of the role, and success requires a customer-oriented mindset and strong interpersonal skills. In this position, you will have a direct impact on customer experience and the smooth running of customer relationships. Therefore, active collaboration, clear communication, and a solution-oriented approach are essential.

Your responsibilities include:

• – Ensuring the quality of daily cleaning operations and planning work allocation, as well as using resources cost-effectively
• – Continuously developing operations together with your supervisor and actively contributing improvement suggestions
• – Guiding and onboarding employees and ensuring safe working practices
• – Customer collaboration
• – Regular participation in practical cleaning work

We expect you to have:

• – Experience in cleaning work and knowledge of commercial cleaning services
• – The ability to guide and support a work community in everyday situations, promote an equal and respectful working atmosphere, and provide clear feedback
• – Strong organizational skills and initiative
• – A customer-focused approach and positive attitude
• – The ability to work under pressure and solve problems
• – The ability to communicate verbally and in writing in either Finnish or English. Language skills play an important role in this guidance-oriented position to ensure understanding of work instructions, safe working practices, and the management of employment-related matters. If one language is fluent, the other can be at a basic level. We value a diverse work community where different language and cultural backgrounds are considered a strength.
• – A valid work permit if you are not a Finnish citizen
• – A valid driver's license

We offer you:

• – A permanent, full-time employment contract of 37.5 hours per week
• – Work shifts on weekdays and weekends, starting from 6:00 a.m. We expect flexibility to work different shifts when needed.
• – A start date agreed upon together
• – Comprehensive onboarding through our renewed Onboarding Path and N-Clean Academy
• – Fair employment conditions, a safe working environment, and a strong commitment to employee well-being
• – A competitive salary in accordance with the Collective Agreement for Property Service Employees, €2,235/month

Equality and Responsibility

Every employee is important to us. We treat everyone equally and with respect and do not tolerate discrimination in any form. We operate responsibly and are committed to maintaining a safe and healthy work community.

Did you know?

People enjoy working at N-Clean, and our employee eNPS score is an outstanding 55! This is reflected in our daily work through mutual respect and a genuine commitment to succeeding together.

N-Clean has succeeded in the HUMAN POWER competition for several years, reflecting our long-term commitment to developing a people-oriented and responsible working life. In 2024, we were chosen as the Most Human-Centric Workplace in Finland, and in 2025 we placed third in the competition and achieved 3rd place in the Finlands Most Human-Centric Working Life Act category. This recognition highlights our people-focused recruitment approach, where meaningful encounters, appreciation, and candidate experience are at the heart of everything we do.

Osaamisalue: Hotelli-, ravitsemus- & matkailuala, Siivousala