Service Instructor

N-Clean Oy; Manner-Suomi; On-site; EUR 21,000 - 29,000; Full time

Benefits offered by this job

Onboarding Path

N-Clean Academy

Employee well-being support

Job summary

N-Clean Oy is seeking a Service Instructor for the Kemi and Tornio area to guide daily cleaning operations, onboard staff, and ensure safety and quality. You will collaborate with customers and management, and participate in hands-on cleaning tasks as needed.

The role emphasizes customer-focused service, clear communication in Finnish or English, and the ability to support a large, multi-site operation. A permanent, full-time contract and a competitive salary are offered.

Qualifications

• Ability to guide and support colleagues in daily situations, promote an inclusive and respectful work environment, and provide clear feedback
• Strong organizational skills and a proactive approach
• A customer-focused working style and positive attitude
• Ability to work under pressure and solve problems effectively
• Communication skills in Finnish or English, both spoken and written
• If not Finnish citizen, must have valid work permit
• A valid driver’s license and possibility to use own car due to travel between sites
• Previous experience in cleaning services; knowledge of commercial cleaning and industry qualifications is a plus

Responsibilities

• Ensuring the quality and smooth execution of daily cleaning operations, planning work allocation, and utilizing resources cost-effectively
• Continuously developing operations together with your supervisor and actively contributing improvement ideas
• Guiding and onboarding employees and ensuring safe working practices
• Collaborating with customers
• Regular participation in practical cleaning work

Job description

Join our team as a Service Instructor in commercial cleaning in the Kemi and Tornio area!

Are you an experienced cleaning professional interested in a guiding role where you can support your teams daily work and help ensure high-quality service delivery? At N-Clean, we work responsibly as part of a reliable and supportive team.

As a Service Instructor, you will work under the supervision of your manager and play a key role in ensuring the smooth operation and quality of cleaning services at customer sites. You will work responsibly and ensure that tasks are carried out safely and in accordance with agreed quality standards and operating practices. Acting as a key link between employees, management, and customers, you will support your supervisor in daily operations. Please note that this role does not include formal managerial responsibilities.

Customer service plays a central role in this position, and success requires a customer-oriented mindset and strong interpersonal skills. In your role, you will have a direct impact on the customer experience and the success of customer relationships. Active collaboration, clear communication, and a solution-oriented approach are essential for this position.

Your responsibilities include

• Ensuring the quality and smooth execution of daily cleaning operations, planning work allocation, and utilizing resources cost-effectively
• Continuously developing operations together with your supervisor and actively contributing improvement ideas
• Guiding and onboarding employees and ensuring safe working practices
• Collaborating with customers
• Regular participation in practical cleaning work

What we expect from you

• Ability to guide and support colleagues in daily situations, promote an inclusive and respectful work environment, and provide clear feedback
• Strong organizational skills and a proactive approach
• A customer-focused working style and positive attitude
• Ability to work under pressure and solve problems effectively
• Communication skills in Finnish or English, both spoken and written. Language skills are important in this guiding role to ensure clear communication, understanding of work instructions, safe working practices, and management of employment-related matters. If one language is fluent, the other can be at a basic working level. We value a diverse workplace where different languages and cultural backgrounds are seen as strengths.
• If you are not a Finnish citizen, you must have a valid work permit
• A valid driver’s license and the possibility to use your own car, as the working area is extensive and the role requires travel between sites
• Previous experience in cleaning services. Knowledge of commercial cleaning and cleaning industry qualifications are considered an advantage

What we offer

• A permanent full-time employment contract, 37.5 hours per week
• Shifts on weekdays and weekends, including early morning, morning, daytime, and evening shifts
• Start date to be agreed upon separately
• Comprehensive onboarding through our renewed Onboarding Path and N-Clean Academy
• Fair employment terms, a safe working environment, and support for employee well-being
• Competitive salary in accordance with the Collective Agreement for Property Services Employees, €2,235/month

Equality and Responsibility

Every employee is important to us. We treat everyone equally and respectfully and do not tolerate discrimination in any form. We operate responsibly and are committed to maintaining a safe and well-being-focused workplace.

Did you know?

People enjoy working at N-Clean. Our employee Net Promoter Score (eNPS) is an outstanding 55. This is reflected in the way we value one another and in our ability to work and succeed together.

N-Clean has been recognized in the HUMAN POWER competition for several consecutive years, reflecting our long-term commitment to creating a people-centered and responsible working life. In 2024, we were named the Most Human-Centric Workplace, and in 2025, we achieved 3rd place overall and 3rd place in Finland’s Most Human-Centric Working Life Act category. These recognitions highlight our people-focused recruitment approach, where meaningful encounters, respect, and an excellent candidate experience are at the heart of everything we do.

Join our top team!

Osaamisalue: Siivousala