Remote Digital Customer Success Manager – Growth & Renewals

Matrix42 AG; Espoo; Hybrid; EUR 70,000 - 100,000; Full time

Benefits offered by this job

Hybrid work

Free breakfast

30 vacation days

Gym and sauna access

Dog friendly office

Lunch benefit

Job summary

Matrix42 AG is building a global Customer Success organization in Espoo. You will manage customer outcomes across our digital segment through automated lifecycle programs, focusing on GRR and contributing to NRR.

The role blends commercial judgment with hands-on programme development and cross-functional collaboration across Marketing, Product, Support and Partners. Key responsibilities include designing journeys for onboarding to renewal, delivering communications, and coordinating CRM

Qualifications

• 3+ years in Digital Customer Success, Customer Operations, renewal operations, or SaaS/enterprise software.
• Hands-on experience building customer campaigns, CRM workflows, or lifecycle programmes with measurable results.
• Commercial mindset linking engagement to retention, renewals, and growth.
• Strong analytical skills using customer and contract data to drive improvements.

Responsibilities

• Design, launch, and optimize digital journeys for onboarding, adoption, value realization, renewal, and growth.
• Create customer communications and self-service content with Marketing, Product, Support, and partners.
• Segment audiences by lifecycle stage and product to ensure timely, relevant communications.
• Implement CRM workflows with RevOps/CS Ops and connect signals to actionable triggers.
• Monitor renewals, communicate pricing/contract changes, and route upsell opportunities to Sales.

Skills

3+ years experience

Digital customer success

CRM workflows

Commercial mindset

Analytical skills

Customer communication

English

Finnish

Tools

HubSpot

Power BI

Job description

Matrix42 AG is building a global Customer Success organization in Espoo. You will manage customer outcomes across our digital segment through automated lifecycle programs, focusing on GRR and contributing to NRR.

The role blends commercial judgment with hands-on programme development and cross-functional collaboration across Marketing, Product, Support and Partners. Key responsibilities include designing journeys for onboarding to renewal, delivering communications, and coordinating CRM