Head of Customer Success - Remote, B2B Loyalty Platform

Jobgether; Finland; Remote; EUR 100,000 - 134,000; Full time

Benefits offered by this job

Fully remote work with a worldwide팀

Equity participation and qiibee tokens

40-hour workweek

Job summary

qiibee is seeking a Head of Customer Success - Loyalty and Partner Platforms (B2B) to lead onboarding and lifecycle management for a growing B2B loyalty and partner platform. The role combines customer empathy with AI-powered workflows to streamline operations and improve response times in a fully remote setting.

You will own the customer journey from technical integration and launch to performance optimization, collaborating with sales and cross-functional teams to establish scalable CS

Qualifications

• 5+ years in customer success, account management or onboarding in loyalty/SaaS/payments.
• Fluent German and English with strong written and spoken skills.
• Experience managing onboarding and ongoing customer engagement.
• Proficiency with AI automation tools such as Claude.
• Strong understanding of API integrations and CRM platforms (HubSpot).

Responsibilities

• Own end-to-end onboarding for B2B customers including integration and launch.
• Guide partners through launch checklist and ensure timely completion of integration, balance top-ups and listings.
• Manage ongoing customer relationships and maximize value of loyalty partnerships.
• Collaborate with sales to align CS strategies and KPIs.
• Improve campaign visibility and performance across partner channels.
• Maintain a high-quality CRM environment in HubSpot with AI-assisted data enrichment.
• Use AI to categorize support tickets and accelerate resolution.
• Prepare asynchronous updates, summarize meetings, and align distributed teams.
• Build scalable CS processes for long-term growth.

Skills

German

English

Customer success

Account management

Onboarding

SaaS

Tools

HubSpot

Claude

APIs

Job description

qiibee is seeking a Head of Customer Success - Loyalty and Partner Platforms (B2B) to lead onboarding and lifecycle management for a growing B2B loyalty and partner platform. The role combines customer empathy with AI-powered workflows to streamline operations and improve response times in a fully remote setting.

You will own the customer journey from technical integration and launch to performance optimization, collaborating with sales and cross-functional teams to establish scalable CS