Sales Support Specialist

ACC Distribution; Helsinki; Hybrid; EUR 28,000 - 33,000; Full time

Benefits offered by this job

Hybrid work model

International teams

Mentorship & training

Career progression

Job summary

ACC Distribution in Finland is seeking a proactive Sales Support Specialist to bridge sales, finance, and operations. You will handle order management, reporting, CRM data, and proactive communication with customers on deliveries and stock.

This role offers growth toward Account Manager and Key Account Manager with exposure to international teams, process improvements, and cross-department collaboration. The position features a hybrid work model, competitive monthly salary, and opportunities for

Qualifications

• Experience in sales support, customer service, order management, account coordination, or a similar role.
• Strong customer-oriented mindset and confident in communicating with customers.
• Experience working with ERP, CRM, or other business management systems.
• Good understanding of sales processes, order flow, and customer support activities.
• Ability to coordinate multiple tasks and communicate effectively across departments.
• Strong organizational skills, attention to detail, and ability to manage priorities in a dynamic environment.
• Analytical mindset with ability to work with reports and data.
• Problem-solving attitude and proactive approach to handling customer issues.

Responsibilities

• Provide day-to-day support to the sales team by managing internal systems, reports, documentation, and administrative processes.
• Communicate directly with customers, ensuring they are informed about delivery schedules, stock availability, and order status.
• Process customer orders accurately and efficiently, including order entry, tracking, and follow-up.
• Coordinate invoicing, credit notes, credit limits, and related financial processes with both customers and internal teams.
• Monitor stock levels and product availability, proactively providing updates to customers and sales colleagues.
• Prepare quotations, pricing information, and product-related documentation for customers and the sales team.
• Handle customer complaints, returns, and service issues, ensuring timely resolution and a positive customer experience.
• Maintain and update customer information in CRM and internal systems to ensure data accuracy.
• Support sales reporting activities by preparing performance reports, sales statistics, and business insights.
• Assist with the localization and preparation of sales and marketing materials.
• Collaborate closely with Sales, Finance, Logistics, Product Management, and other internal stakeholders to ensure smooth business operations.
• Contribute to continuous process improvements that enhance customer satisfaction and sales efficiency.

Skills

Sales support

Customer service

Order management

CRM/ERP systems

Communication

Analytical mindset

Tools

ERP

CRM

Job description

Sales Support Specialist (Finland)

We are looking for a proactive and ambitious professional who enjoys both operational and customer-facing responsibilities. The ideal candidate is comfortable working with systems, reporting, order management, and finance-related processes, while also maintaining regular communication with customers regarding deliveries, stock availability, and business updates.

This role offers a unique development opportunity for someone who is eager to grow within the organisation. We are looking for a person with the potential and ambition to develop into an Account Manager and, in the future, a Key Account Manager, taking on greater commercial responsibility and ownership of strategic customer relationships.

• Provide day-to-day support to the sales team by managing internal systems, reports, documentation, and administrative processes.
• Communicate directly with customers, ensuring they are informed about delivery schedules, stock availability, and order status.
• Process customer orders accurately and efficiently, including order entry, tracking, and follow-up.
• Coordinate invoicing, credit notes, credit limits, and related financial processes with both customers and internal teams.
• Monitor stock levels and product availability, proactively providing updates to customers and sales colleagues.
• Prepare quotations, pricing information, and product-related documentation for customers and the sales team.
• Handle customer complaints, returns, and service issues, ensuring timely resolution and a positive customer experience.
• Maintain and update customer information in CRM and internal systems to ensure data accuracy.
• Support sales reporting activities by preparing performance reports, sales statistics, and business insights.
• Assist with the localization and preparation of sales and marketing materials.
• Collaborate closely with Sales, Finance, Logistics, Product Management, and other internal stakeholders to ensure smooth business operations.
• Contribute to continuous process improvements that enhance customer satisfaction and sales efficiency.

Sales Support Specialist (Finland)

We are looking for a proactive and ambitious professional who enjoys both operational and customer-facing responsibilities. The ideal candidate is comfortable working with systems, reporting, order management, and finance-related processes, while also maintaining regular communication with customers regarding deliveries, stock availability, and business updates.

This role offers a unique development opportunity for someone who is eager to grow within the organisation. We are looking for a person with the potential and ambition to develop into an Account Manager and, in the future, a Key Account Manager, taking on greater commercial responsibility and ownership of strategic customer relationships.

As a Sales Support Specialist You will:

• Provide day-to-day support to the sales team by managing internal systems, reports, documentation, and administrative processes.
• Communicate directly with customers, ensuring they are informed about delivery schedules, stock availability, and order status.
• Process customer orders accurately and efficiently, including order entry, tracking, and follow-up.
• Coordinate invoicing, credit notes, credit limits, and related financial processes with both customers and internal teams.
• Monitor stock levels and product availability, proactively providing updates to customers and sales colleagues.
• Prepare quotations, pricing information, and product-related documentation for customers and the sales team.
• Handle customer complaints, returns, and service issues, ensuring timely resolution and a positive customer experience.
• Maintain and update customer information in CRM and internal systems to ensure data accuracy.
• Support sales reporting activities by preparing performance reports, sales statistics, and business insights.
• Assist with the localization and preparation of sales and marketing materials.
• Collaborate closely with Sales, Finance, Logistics, Product Management, and other internal stakeholders to ensure smooth business operations.
• Contribute to continuous process improvements that enhance customer satisfaction and sales efficiency.

We expect You to have:

• Previous experience in sales support, customer service, order management, account coordination, or a similar role.
• Strong customer-oriented mindset and confidence in communicating directly with customers.
• Experience working with ERP, CRM, or other business management systems.
• Good understanding of sales processes, order flow, and customer support activities.
• Ability to coordinate multiple tasks and communicate effectively across different departments.
• Strong organizational skills, attention to detail, and ability to manage priorities in a dynamic environment.
• Analytical mindset with the ability to work with reports, data, and business information.
• Problem-solving attitude and a proactive approach to handling customer issues and operational challenges.
• Good communication skills in both verbal and written communication.
• Good command of English; Finnish language skills would be a strong advantage.
• Motivation to learn, develop professionally, and take on increasing levels of responsibility over time.

What we offer:

• Strong Organizational Support
• Close cooperation with and support from ACC Distribution and international teams.
• Flexible work environment Hybrid working model with flexibility and autonomy.
• Professional Growth & Development Continuous learning through mentorship, training, conferences, and internal knowledge-sharing initiatives.
• Career opportunities within a large, international group of companies.
• Compensation that reflects your experience 2500 - 3000 EUR/GROSS