Customer Service Specialist

VWR International Oy; Helsinki; On-site; EUR 36,000 - 48,000; Full time

Benefits offered by this job

Health insurance

Lunch benefit

Sports benefit

Employee support program

Annual vacation

Job summary

Avantor seeks an experienced customer service specialist to strengthen our Helsinki team. The role combines demanding customer service with problem solving and close collaboration with sales teams in an international organization.

Working hours are Mon–Fri daytime with flexible start times and a hybrid work model; the office is located in Helsinki. We look for several years of B2B customer interface experience, fluent Finnish, good English, strong SAP proficiency, and solid CRM/MS Office skills.

Qualifications

• Several years of experience in B2B customer interfaces are essential.
• Excellent Finnish (everyday) and good English (international) required.
• Strong SAP proficiency is required.
• Ability to effectively use CRM and related systems.
• Good MS Office skills.
• Willingness to work with new technologies and AI tools.

Responsibilities

• Handle complex customer situations and cases.
• Resolve challenging customer queries (complaints, order discrepancies).
• Work closely with sales, product group management and internal stakeholders.
• Coordinate activities with suppliers and external partners.
• Support sales by identifying customer needs and finding solutions.
• Operate in a multichannel environment and manage multiple interactions.

Skills

Customer service

B2B experience

Collaboration

Problem solving

Tools

SAP

CRM systems

MS Office

Job description

The Opportunity: Avantor seeks an experienced and energetic customer service specialist to strengthen our Helsinki team. This role combines demanding customer service work with pragmatic problem solving and close collaboration with sales teams in an international organization. If you thrive in a fast-paced environment, can see the bigger picture and drive tasks through to completion, this role is a great fit for you. Working hours: Monday to Friday daytime. Flexible start between 07:30–09:00 and flexible finish between 15:30–18:00. The work model is hybrid, and our office is located in Helsinki.

What we look for:

• Experience: solid, several years of experience in B2B customer interfaces is essential. Experience in a laboratory field or similar environment is advantageous.
• Language: excellent Finnish (daily language) and good English (international cooperation) are mandatory.
• Strong SAP proficiency is required
• Ability to effectively use CRM and related systems
• Good MS Office skills
• Willingness to work with new technologies and leverage AI tools in work.

To succeed you have:

• Ability to work proactively and independently in demanding situations and to prioritize multiple tasks simultaneously
• Proactive and solution-oriented approach – see things through
• Business-minded thinking – understand the business and identify sales opportunities
• Good stress tolerance and ability to prioritize in a fast-paced environment
• Energetic, positive and customer-oriented attitude
• Openness to new ways of working and continuous development
• Excellent collaboration skills with various stakeholders
• Ability to operate smoothly in a multichannel and continually changing environment

How you will succeed and make an impact:

• Handle complex customer situations and cases
• Resolve challenging customer queries (e.g., complaints, order discrepancies)
• Work closely with sales, product group management and other internal stakeholders
• Coordinate activities with suppliers and other external partners
• Support sales by identifying customer needs and finding the best solutions
• Work in a multichannel environment and manage simultaneous interactions with different stakeholders
• Support adoption of new technologies and use AI tools in your work

What we offer:

• Competitive salary and comprehensive benefits
• Statutory health insurance broader coverage
• Comprehensive health and accident insurance (also for leisure)
• Lunch benefit
• Culture and sports benefit
• Employee support program for life events
• Internal recognition program for good work
• Annual extra vacation after 5 years service and other milestones
• A diverse and responsible role in an international organization
• Opportunity to influence customer experience and do meaningful work