Resort Manager: Lead Operations & Guest Experience

arcticgm; Rovaniemi; On-site; EUR 60,000 - 90,000; Full time

Benefits offered by this job

Year-round leadership

Independence to shape Sonka Resort

Job summary

Sonka Resort in Finnish Lapland is seeking an experienced Resort Manager to lead day-to-day operations and help shape the property's ongoing development. You will own the guest experience and oversee reception, housekeeping, maintenance and the commercial side of the resort.

This is a year-round, full-time role with real responsibility and influence. You will lead a dedicated team, work closely with Arctic GM management, and ensure consistently high-quality service.

Qualifications

• Proven operational management experience within hotels, resorts or hospitality.
• Ability to lead people and maintain high standards without constant direction.
• Confident and supportive leader with a hands-on approach.
• Structured, reliable and hands-on in day-to-day operations.
• Proactive and comfortable making decisions under pressure.
• Guest-focused with strong attention to quality.
• Calm and solution-oriented when priorities change.
• Fluent in English; hold a valid Category B driving licence recognised in Finland; right to work in Finland without employer sponsorship.

Responsibilities

• Own the operation and development of Sonka Resort.
• Lead the resort operation and team (reception, housekeeping, maintenance, daily priorities).
• Own guest experience and quality from booking to departure.
• Oversee commercial and digital aspects (booking systems, rates, guest information).
• Maintain and develop property presentation, inspections and content.
• Collaborate with Arctic GM management to improve routines and growth.

Skills

Operational management

People leadership

Guest focus

Quality standards

Decision making

Fluent English

Driving licence

Job description

Sonka Resort in Finnish Lapland is seeking an experienced Resort Manager to lead day-to-day operations and help shape the property's ongoing development. You will own the guest experience and oversee reception, housekeeping, maintenance and the commercial side of the resort.

This is a year-round, full-time role with real responsibility and influence. You will lead a dedicated team, work closely with Arctic GM management, and ensure consistently high-quality service.