Arctic Lapland Resort Lead: Guest Experience & Operations

Arctic GM; Rovaniemi; On-site; Confidential; Full time

Benefits offered by this job

Year-round management role

Independent leadership opportunity

Job summary

Sonka Resort in Finnish Lapland is seeking an experienced Resort Manager to lead day-to-day operations and contribute to its ongoing development. As part of Arctic GM Experiences, you will own the guest experience and oversee a cohesive team across reception, housekeeping and maintenance.

You will drive the resort’s commercial and digital aspects, manage bookings, rates, and content, and ensure high-quality standards year-round.

Qualifications

• Operational management experience in hotels, resorts or hospitality.
• Ability to lead people and organize a busy operation.
• Confident, supportive leadership style.
• Structured, reliable and hands-on approach.
• Proactive and decision-oriented mindset.
• Fluent in English.
• Valid Category B driving licence recognized in Finland.
• Already have the right to work in Finland without employer sponsorship.
• Experience from resort operations, international hospitality, high-volume environments or winter destinations is a plus.

Responsibilities

• Oversee day-to-day operation and continued development of Sonka Resort.
• Lead the resort operation and team (reception, housekeeping, maintenance, priorities).
• Own the guest experience from booking through to departure.
• Oversee commercial and digital side (booking systems, availability, rates, guest information).
• Maintain and develop the property and its presentation (inspections, maintenance follow-up, photography, content).
• Collaborate with Arctic GM management to improve routines and support growth of Sonka Resort.

Skills

Operations management

People leadership

Guest experience

English fluency

Decision making

Proactive mindset

Driving licence

Right to work Finland

Winter destination experience

Job description

Sonka Resort in Finnish Lapland is seeking an experienced Resort Manager to lead day-to-day operations and contribute to its ongoing development. As part of Arctic GM Experiences, you will own the guest experience and oversee a cohesive team across reception, housekeeping and maintenance.

You will drive the resort’s commercial and digital aspects, manage bookings, rates, and content, and ensure high-quality standards year-round.