Resort Manager - Lead Guest Experience & Operations

Arctic GM & Sonka Resort | The Original Aurora Hunters®

Rovaniemi

On-site

EUR 60,000 - 90,000

Full time

8 days ago

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Benefits offered by this job

Year-round leadership role

Independence to lead the resort

Job summary

Arctic GM & Sonka Resort in Finnish Lapland seeks an experienced Resort Manager to lead day-to-day operations and drive ongoing development. You will own the guest experience, manage the team across reception, housekeeping, and maintenance, and oversee commercial and digital aspects to ensure high-quality stays.

The role is year-round, demanding strong leadership, a hands-on approach, and a passion for hospitality in winter destinations. Start 1 October 2026.

Qualifications

Proven operational management experience within hotels, resorts or hospitality.
Ability to lead people and manage a busy operation with minimal direction.
Structured, reliable, and hands-on.
Proactive and decisive.
Guest-focused with strong attention to quality.
Calm and solution-oriented when priorities change.
Fluent in English.
Hold a valid Category B driving licence recognised in Finland.
Right to work in Finland without employer sponsorship.
Experience from resort operations or winter destinations is a plus.

Responsibilities

Overall responsibility for operation and development of Sonka Resort.
Lead resort operation and team across reception, housekeeping, maintenance, and daily priorities.
Own guest experience and quality from booking to departure.
Oversee commercial and digital aspects, including bookings, rates, and guest info.
Maintain and develop property presentation, inspections, and content.
Collaborate with Arctic GM teams to improve routines and growth.