Experiences Coordinator

Northern Lights Village; Pelkosenniemi; On-site; EUR 28,000 - 33,000; Full time

Benefits offered by this job

Private healthcare

Shared room 300 €/month

Discounts across properties and 시설

Job summary

Northern Lights Village Pyhä is seeking an experienced Experiences Coordinator to manage daily Experiences logistics and support Wilderness Guides and Guest Services Attendants. The role emphasizes initiative, innovation, and guest satisfaction to elevate the overall experience.

Ideal candidates will be highly organized, detail-oriented, and able to manage multiple projects concurrently. This position offers a meaningful impact on guest experiences at Northern Lights Village and a collaborative

Qualifications

• Fluent spoken and written English.
• Valid B driver's license.
• 2+ years in a similar role.
• Experience as a wilderness guide.
• Strong organizational and time-management skills.
• Excellent interpersonal and communication abilities.
• Creative thinker with ability to innovate.
• Resilient and flexible under pressure.
• Patient and compassionate with staff and guests.
• Finnish language knowledge is a plus.

Responsibilities

• Coordinating logistics, scheduling, and transportation for activities.
• Managing and motivating team members.
• Inventory management for gear, clothing, supplies and equipment.
• Liaise with taxi companies, reindeer herders and husky kennel workers.
• Monitor and evaluate programme effectiveness, and adjust as needed.
• Ensure all activities are conducted safely and in line with policies.
• Keep records of injuries, costs, incidents and participant interest.

Skills

Fluent English

Organizational skills

Time management

Interpersonal skills

Creative thinking

Resilience

Patience

Driver's license

Job description

Exciting Opportunity: Experiences Coordinator Role at Northern Lights Village Pyhä!

The Northern Lights Village brand was born in 2016 and since then we have opened four resorts in Finnish Lapland. We pride ourselves in delivering consistently warm and personalized service to our guests. Everyone working at the Northern Lights Village embraces this mission with great care and responsibility. We appreciate the insight of every individual and see our employees as our most valuable resource. Our guests are truly international and so is our team, speaking all together 17 languages!

About the Role

We are looking for a positive and engaging Experiences Coordinator to join our company. The Experiences Coordinator will handle the logistics for daily Experiences, in an effort to facilitate the job of the Wilderness Guides and Guest Services Attendants.

This role demands a proactive approach, with an emphasis on innovation and guest satisfaction.

Ideal candidates will possess strong organizational skills, attention to detail, and the ability to manage multiple projects simultaneously. This role provides an opportunity to make a significant impact on the overall guest experience at Northern Lights Village.

Key Responsibilities

• Coordinating logistics, scheduling, and transportation for all activities

• Managing and motivating team members

• Inventory management for items such as guests’ winter gear, guides’ staff clothing, supplies and equipmentused during activities

• Liaise with internal and external partners to ensure seamless execution, such as taxi companies, reindeer herders and husky kennel workers

• Monitor and evaluate programme effectiveness, making adjustments as needed

• Ensure all activities are conducted in a safe, responsible manner in line with company policies

• Keeping records of any notable information, such as injuries, activity costs,behavioral incidents andparticipant interest

Requirements

• Fluent spoken and written English

• Valid B drivers’ license

• 2 or more years of experience in a similar role

• Experience working as a wilderness guide

• Strong organizational and time management skills

• Strong interpersonal and communication abilities

• Creative thinker with the ability to innovate and implement new ideas

• Resilient, with the ability to work flexibly under pressure

• Patience and compassion when dealing with staff and guest

Beneficial Qualifications

• Knowledge of Finnish language in addition to English

• Knowledge of the local area

• Photography skills

• First Aid certificate

What We Offer

• Base monthly salary starting from 2752e, salary negotiated during the process according to your previous experience and skills

• Opportunities for professional development and training

• A positive and supportive working environment

• Discounts across our properties and facilities

Duration, Pay, and Benefits

• Starts:November Ends: March/April

• Working hours 120h/3week

• Private healthcare

• Other benefits according to the collective labor agreement

• Possibility for a shared room 300e/month