Payroll Service Delivery Lead - Flexible Finland Role

ZALARIS Deutschland AG; Helsinki; Hybrid; EUR 65,000 - 90,000; Full time

Benefits offered by this job

Flexible working arrangements

Job summary

Zalaris is seeking a Payroll Service Delivery Manager to join our Finnish Service Delivery team in Helsinki. You will act as trusted advisor to customers, ensuring high-quality payroll and HR service delivery and building lasting relationships.

In this role you will coordinate payroll delivery, collaborate with payroll specialists across local, nearshore and offshore centres, and strive for operational excellence while aligning with governance requirements and customer expectations.

Qualifications

• Experience in Payroll, HR Services, or Service Delivery.
• Knowledge of payroll technologies such as SAP HCM, SuccessFactors or Workday.
• Strong customer and stakeholder management.
• Fluent Finnish and English communication.
• Degree in finance, accounting, business administration or HR.

Responsibilities

• Act as primary contact for customer stakeholders ensuring high-quality service delivery.
• Coordinate payroll service delivery across local, nearshore and offshore centres.
• Develop understanding of customers' payroll processes and business needs.
• Ensure compliance with SLAs and quality standards.
• Manage customer service financials and budgeting activities.
• Support payroll system changes, testing and deployments.
• Ensure governance and controls are followed.
• Maintain professional communication with customers and internal teams.
• Collaborate across the payroll delivery organisation.
• Participate in local management and service development initiatives.

Skills

Payroll & HR services

Customer success

Stakeholder management

Problem solving

Time management

Process improvement

Finnish language

Education

Bachelor's or Master's in Finance/Accounting/Business Administration/HR

Tools

SAP HCM

SuccessFactors

Workday

Job description

Zalaris is seeking a Payroll Service Delivery Manager to join our Finnish Service Delivery team in Helsinki. You will act as trusted advisor to customers, ensuring high-quality payroll and HR service delivery and building lasting relationships.

In this role you will coordinate payroll delivery, collaborate with payroll specialists across local, nearshore and offshore centres, and strive for operational excellence while aligning with governance requirements and customer expectations.