Global Payroll & HR Service Delivery Manager

ZALARIS Deutschland AG; Helsinki; Hybrid; EUR 70,000 - 110,000; Full time

Benefits offered by this job

Competitive compensation

International environment

Leading organisations

HR tech exposure

Flexible work

Collaborative culture

Job summary

Zalaris Deutschland AG in Helsinki is seeking a Service Delivery Manager to lead payroll and HR services for key customers, ensuring high-quality delivery and operational excellence.

You will act as trusted advisor, coordinate payroll delivery with local/nearshore/offshore teams, and develop understanding of customers' processes. Fluent Finnish and English, relevant degree, and payroll tech experience preferred.

Qualifications

• Experience in Payroll, HR Services, Service Delivery, Customer Success or related environments.
• Knowledge of payroll processes and modern Payroll/HR technologies such as SAP HCM, SuccessFactors, Workday.

Responsibilities

• Act as primary contact for customer stakeholders, ensuring excellent service and delivery.
• Coordinate payroll service delivery with specialists across local/nearshore/offshore centres.
• Develop understanding of customers' payroll processes and business needs.
• Ensure compliance with service levels, quality standards, and procedures.
• Manage customer service financials and budget planning activities.
• Support payroll system changes, testing, deployments, and improvements.
• Ensure governance with Zalaris controls and policies.
• Communicate effectively with customers and internal stakeholders.
• Promote collaboration and knowledge sharing across the payroll delivery organisation.
• Participate in management activities and service development planning.

Skills

Payroll knowledge

Customer service

Stakeholder management

Problem solving

Time management

Process improvement

Finnish language

Education

Bachelor's or Master's degree in Finance, Accounting, Business Administration, HR

Tools

SAP HCM

SuccessFactors

Workday

Job description

Zalaris Deutschland AG in Helsinki is seeking a Service Delivery Manager to lead payroll and HR services for key customers, ensuring high-quality delivery and operational excellence.

You will act as trusted advisor, coordinate payroll delivery with local/nearshore/offshore teams, and develop understanding of customers' processes. Fluent Finnish and English, relevant degree, and payroll tech experience preferred.