Onsite IT Engineer — Field Tech & VIP Support

AVASO Technology Solutions Ltd; Kotka; On-site; EUR 45,000 - 60,000; Full time

Job summary

AVASO Technology Solutions Ltd is seeking an experienced IT Site Technician to provide onsite technical support across end-user devices, networks, and servers. You will onboard/offboard users, support VIPs, and coordinate with backend teams for network and server services.

You will manage tickets in ServiceNow, troubleshot VPN, and support Office 365/SharePoint applications while maintaining SOPs and runbooks for global teams.

Qualifications

• 5+ years’ experience in IT support demonstrating increasing levels of responsibility and technical expertise in a corporate enterprise environment.
• In-depth knowledge of Microsoft Windows 7 and Windows 10 operating systems and their related remote access.
• Knowledge & experience with ServiceNow or similar ticketing system.
• Understanding of Active Directory.
• Plant environment knowledge and Experience.
• Familiarity with Microsoft server technologies and their associated user management tools, including Active Directory, Office 365, SharePoint, File, Print, DHCP, and DNS.
• Self-disciplined and highly motivated.
• Should be able to prioritise workload based on SLA’s and user impact

Responsibilities

• Provide technical support as point of contact for IT for the site.
• End-user desktop, laptops, office IT with smart hand support for network and servers.
• Installation support for various software on end user systems and servers when required
• New users onboarding preparing IT assets and tools.
• Offboarding support, collecting IT assets and sanitizing IT assets and keep in stock.
• Executive / VIP support.
• Coordination and remote hand support to backend team for Network & server smart hand support.
• IP phone, Video conference support, Level 1 Multifunction Printers support.
• Configuring, deploying, and troubleshooting enterprise and personal desktop and laptop computers, personal productivity devices, and business applications.
• Supporting network devices such as switches, routers, Wireless APs with the help of backend team.
• Handing tickets on ServiceNow or similar ticketing system.
• Troubleshooting VPN.
• Application-support with Microsoft Office (Outlook, Word, Excel, and PowerPoint) and SharePoint.
• Troubleshooting MS Windows 10.
• Troubleshooting MS Office 365 issues for end-users.
• Office IT Asset Management.
• Coordinate external vendors when engaged for support.
• Work independently and coordinate inhouse IT projects.
• Engineer should manage most of their time around activities involving BAUs - SLAs, CSAT, Response Time to Client, Average Resolution time, Open incident backlog and maintaining SOP’s and Runbooks for global team use
• Should provide technical guidance to Site Tech, prioritization on workload and resource capacity planning
• Should be leading the project support team
• Asset / stock management / E-Waste, Site Tech Onboarding / Training / Process alignment / Documentation, Onsite Training / User Education, Vendor Coordination

Skills

IT support experience

Windows 7/10 proficiency

ServiceNow

Active Directory

Plant environment knowledge

Microsoft server technologies

Office 365/SharePoint

DHCP/DNS

SLA prioritization

Self-discipline

Tools

ServiceNow

Active Directory

Office 365

SharePoint

DNS

DHCP

Job description

AVASO Technology Solutions Ltd is seeking an experienced IT Site Technician to provide onsite technical support across end-user devices, networks, and servers. You will onboard/offboard users, support VIPs, and coordinate with backend teams for network and server services.

You will manage tickets in ServiceNow, troubleshot VPN, and support Office 365/SharePoint applications while maintaining SOPs and runbooks for global teams.