Onsite IT Support. Dispatch/Freelance

TECEZE; Turku; On-site; EUR 42,000 - 64,000; Full time

Job summary

TECEZE in Finland is seeking an on-site IT support specialist to provide hands-on assistance with IT infrastructure, troubleshoot physical network connectivity, and power-cycle network devices as needed. You will cooperate with the remote support team, perform basic hardware inspections, and report findings to facilitate rapid resolution.

Responsibilities include following documented procedures, maintaining site access and safety compliance, and verifying LED statuses, cable integrity, and

Qualifications

• Experience providing onsite IT hardware support.
• Familiarity with basic network troubleshooting.
• Ability to follow documented procedures and safety rules.

Responsibilities

• Provide onsite hands-and-feet support for IT infrastructure.
• Verify and troubleshoot physical network connectivity.
• Restart or power-cycle network devices (such as routers, switches, and firewalls) as instructed.
• Assist the remote support team by performing onsite tasks, including cable checks, LED status verification, and basic hardware inspections.
• Report findings and provide updates to the remote support team to facilitate issue resolution.
• Follow documented procedures and comply with site access and safety requirements.

Skills

Onsite support

Network troubleshooting

Hardware inspection

Cable testing

Tools

Console cable

Laptop

USB drive

Mobile hotspot

Job description

Scope of Work

• Provide onsite hands-and-feet support for IT infrastructure.
• Verify and troubleshoot physical network connectivity.
• Restart or power-cycle network devices (such as routers, switches, and firewalls) as instructed.
• Assist the remote support team by performing onsite tasks, including cable checks, LED status verification, and basic hardware inspections.
• Report findings and provide updates to the remote support team to facilitate issue resolution.
• Follow documented procedures and comply with site access and safety requirements.

Tools Required

• Console cable
• Laptop
• Usb drive
• Mobile hotspot or some way to connect laptop to the internet.