Mandarin HR Help Desk Specialist | Fast-Paced Support

CB Talents SP; Keski-Suomi; On-site; EUR 7,915 - 13,191; Full time

Job summary

CB Talents SP is seeking a Mandarin-speaking HR Help Desk Executive to assist employees with HR inquiries and provide timely support. The role requires strong communication skills and the ability to manage multiple requests in a structured environment.

The ideal candidate will be fluent in Mandarin and English, have at least 1 year of experience in customer service, help desk, or HR support, and be detail-oriented with a proactive approach to solving problems.

Qualifications

• Fluent in Mandarin and English (spoken & written).
• Minimum 1 year experience in Customer Service / Help Desk / HR support.
• Detail-oriented with good communication and problem-solving skills.

Responsibilities

• Handle HR inquiries via chat, email, or phone in Mandarin and English.
• Provide support on HR policies, employee records, payroll, and benefits.
• Resolve issues or cascade complex cases to the relevant HR teams.
• Maintain accurate documentation of employee interactions.
• Ensure service quality and response time meet company standards.
• Support administrative HR tasks when required.

Skills

Mandarin

English

Job description

CB Talents SP is seeking a Mandarin-speaking HR Help Desk Executive to assist employees with HR inquiries and provide timely support. The role requires strong communication skills and the ability to manage multiple requests in a structured environment.

The ideal candidate will be fluent in Mandarin and English, have at least 1 year of experience in customer service, help desk, or HR support, and be detail-oriented with a proactive approach to solving problems.