Operations Specialist

Enko; Helsinki; On-site; EUR 42,000 - 65,000; Full time

Job summary

Enko is seeking an Operations Specialist to join our team for an on-site assignment with Huawei Finland Research Center in Helsinki. You will coordinate daily operations, manage orders and deliveries, and work closely with the local service team and headquarters.

The role emphasizes handling customer issues, coordinating technical support, and ensuring clear communication across teams. The ideal candidate will have experience in operations, strong English communications, and the ability to

Qualifications

• Professional proficiency in English, with strong written and verbal communication.
• Chinese is considered an advantage.
• Excellent coordination and communication skills, with the ability to work effectively.

Responsibilities

• Coordinate daily operational activities to ensure smooth business processes.
• Support order processing, delivery coordination, shipment tracking, and follow-up on delivery schedules.
• Collaborate with internal departments and external partners for timely information exchange.
• Maintain accurate operational records and prepare regular reports.

Skills

English proficiency

Coordination

Communication

Chinese advantage

Job description

We are looking for a proactive, detail-oriented and well-organized project Operations Specialist to join our team and work on an assignment with our client, Huawei Finland Research Center. In this role, you will work with Huawei’s RnD teams on innovative solutions and technologies in areas such as hardware simulation, Antenna and RF, computer vision, camera and audio technologies, system security, sports and health technologies, and artificial intelligence.

Role overview

In this role, you will coordinate daily operational activities, manage order and delivery processes, and collaborate closely with the local service team, and the headquarters technical team. You will play an important role in handling customer issues, coordinating technical support, tracking issue resolution, and ensuring effective communication between local teams and headquarters.

Your Mission/Key Responsibilities

• Coordinate daily operational activities to ensure smooth and efficient business processes.
• Support order processing, delivery coordination, shipment tracking, and follow-up on delivery schedules.
• Collaborate with internal departments and external business partners to ensure timely information exchange and operational efficiency.
• Maintain accurate operational records and prepare regular reports as required.
• Responsible for the registration and management of faulty products and lab equipment in the team
• Act as a key point of contact for coordinating customer issues with the local service team and the headquarters technical team.
• Follow up on customer inquiries, product-related issues, technical questions, complaints, and service requests to ensure timely investigation and resolution.
• Coordinate communication between customers, the local service team, and headquarters to ensure that customer requirements and technical issues are clearly understood and appropriately addressed.
• Track customer issues and technical cases from initial reporting to final resolution, monitor progress, and provide timely updates to relevant stakeholders.
• Collect and communicate customer feedback to headquarters technical and product teams to support product improvement and enhance the overall customer experience.
• Identify recurring customer issues, help analyze their root causes, and coordinate with relevant teams to improve service quality and customer satisfaction.
• Work closely with sales, procurement, logistics, finance, and service teams to support overall business objectives.
• Facilitate communication and information sharing between local operations and headquarters.
• Ensure that customer requirements, technical feedback, and operational updates are communicated accurately and efficiently across teams.
• Identify operational bottlenecks and recommend practical improvements to increase efficiency and reduce errors.
• Maintain documentation related to customer issues, service activities, orders, and operational processes.
• Prepare operational reports and monitor relevant performance indicators.
• Follow company procedures and applicable quality, documentation, and operational requirements.

Qualifications & Skills Requirement

• Previous experience in operations, customer service coordination, technical support coordination, supply chain, or a related field.
• Professional proficiency in English, with strong written and verbal communication skills. Chinese is considered an advantage.
• Excellent coordination and communication skills, with the ability to work effective.

Contract Type:

This is a permanent, full-time position based onsite at our client's office in Ruoholahti, Helsinki (Huawei Finland Research Center). We are looking for someone who can start as soon as possible, and the position will be filled once a suitable candidate is found.

Location:

On-site in Helsinki, Finland.