RETAIL HOSPITALITY SUPPORT - SEASONAL SUPPORT - FULL TIME

LVMH; Helsinki; On-site; EUR 20,000 - 30,000; Full time

Job summary

Louis Vuitton in Helsinki is seeking a seasonal Client Experience Host to welcome clients, manage flow, and support a premium brand journey during December through January, including peak hours around Christmas and New Year.

You will ensure a warm, professional environment, assist with refreshments, maintain store presentation, and collaborate with Client Advisors to deliver a seamless guest experience.

Qualifications

• A strong background in hospitality is essential.
• Client-centric with a passion for delivering personalized experiences.
• Assertive and confident with exceptional communication and interpersonal skills.
• Warm, approachable, and able to create a welcoming environment for all clients.
• Excellent organizational skills to manage client flow and maintain a seamless experience.
• Proactive mindset and ability to thrive in a fast-paced environment.
• Detail-oriented and organized.
• Strong command of Finnish & English.

Responsibilities

• Provide a warm and unforgettable welcome to all clients, setting the stage for an exceptional brand experience.
• Manage client flow with strong organizational skills and queue management techniques, ensuring smooth communication and minimizing wait times.
• Offer refreshments to clients, enhancing their comfort and experience.
• Maintain impeccable visual standards throughout the client-facing areas of the store.
• Collaborate with Client Advisors to provide support and ensure a seamless client journey.

Skills

Hospitality background

Customer focus

Communication skills

Finnish & English

Job description

Availability required from December through the end of January, including peak hours during the Christmas and New Year's Eve week.

Job responsabilities

• Provide a warm and unforgettable welcome to all clients, setting the stage for an exceptional brand experience.
• Manage client flow with strong organizational skills and queue management techniques, ensuring smooth communication and minimizing wait times.
• Offer refreshments to clients, enhancing their comfort and experience.
• Maintain impeccable visual standards throughout the client-facing areas of the store.
• Collaborate with Client Advisors to provide support and ensure a seamless client journey.

Profile

• A strong background in hospitality is essential.
• Client-centric with a passion for delivering personalized and memorable experiences.
• Assertive and confident with exceptional communication and interpersonal skills.
• Warm, approachable, and able to create a welcoming environment for all clients.
• Excellent organizational skills to manage client flow and maintain a seamless experience.
• Proactive mindset and ability to thrive in a fast-paced environment.
• Detail-oriented and organized.
• Strong command of Finnish & English.

Additional information

Location: Louis Vuitton Store in Helsinki, Finland

Recruitment process

• 1st step: Following the submission of your application, you will receive via email the first feedback on your application.
• 2nd step: Successful applicants will be moving to the first steps of the recruitment process, to complete an EasyRecrue video interview. Please keep an eye on your emails as the invitation will be sent from ICIMS.
• 3rd step: Following the video interview, there will be (minimum) two rounds of interviews either via Zoom or in person (with Store Management team and HR).