IT Support

Tessero; Tampere; On-site; EUR 32,000 - 42,000; Full time

Job summary

Tessero in Tampere, Finland, seeks a Technical Analyst 2 – IT Support to design, implement, and support IT solutions across a modern environment. The role combines 2nd/3rd line support, Microsoft 365 administration, desktop & infrastructure support, and networking.

You will collaborate with internal teams, vendors, and customers while driving project delivery and continuous improvement. EU citizenship is required for the client. On-site work with UK travel for training may be needed.

Qualifications

• Experience in IT support, infrastructure, or desktop support environments.
• Strong knowledge of Microsoft technologies including Microsoft 365 Administration and Windows OS.
• Experience with Active Directory, Azure AD, VMware, Intune, SCCM or similar tech.
• Understanding of WAN/LAN networking and IT troubleshooting.
• Familiarity with ITIL practices and service desk environments.
• Strong communication, problem-solving, and customer service skills.

Responsibilities

• Contribute to design and implementation of IT solutions to meet requirements.
• Coordinate small technical teams delivering work packages.
• Analyse, document, and report on completed work to ensure compliance.
• Develop and maintain operational documentation and best-practice guidelines.
• Provide technical guidance and mentoring to less experienced colleagues.
• Manage escalations, troubleshoot incidents, and ensure timely resolution.
• Deliver excellent customer service to stakeholders.
• Install, configure, maintain, monitor, and troubleshoot desktop hardware, Windows OS, networking, and peripherals.

Skills

IT support

Customer service

Problem solving

Team mentoring

Tools

Microsoft 365

Active Directory

Azure AD

VMware

Intune

SCCM

PowerShell

Job description

Type of employment: Contract (long term)

Start Date: ideally beginning of November 2026

End Date: estimated end of December 2027

Number of positions: 1

Location: Tampere, Finland

Ways of working: on-site

Travel: might be needed for training in the UK

Languages: Finnish fluentcommunication (spoken and written), English Professional Proficiency level

Must Have: EU citizenship (mandatory requirement from the end-client)

We are looking for a Technical Analyst 2 – IT Support to contribute to the design, implementation, support, and continuous improvement of IT solutions that meet customer and business requirements.

This role combines 2nd/3rd Line Support, Microsoft 365 Administration, Desktop & Infrastructure Support, Networking, and Project Delivery responsibilities. You will work closely with internal teams, customers, vendors, and stakeholders while supporting a broad range of technologies across modern IT environments.

Key Responsibilities

• Contribute to the design and implementation of IT solutions to meet customer and contract requirements.
• Coordinate small technical teams delivering work packages in line with business processes and service standards.
• Analyse, document, and report on completed work to ensure compliance with customer and company procedures.
• Develop and maintain operational documentation, technical procedures, and best-practice guidelines.
• Provide technical guidance and mentoring to less experienced colleagues.
• Manage escalations, troubleshoot complex incidents, and ensure timely resolution.
• Deliver excellent customer service to both internal and external stakeholders.
• Install, configure, maintain, monitor, and troubleshoot: Desktop and laptop hardware, Windows workstations, Networked printers, scanners, and peripheral devices, Cabling and networking infrastructure, Software applications and operating systems
• Administer user accounts, permissions, and access rights in accordance with security policies.
• Perform system backup, recovery, patching, and maintenance activities.
• Maintain network asset inventories and configuration records.
• Respond to network outages and support business continuity and disaster recovery activities.
• Collaborate with technical service teams to ensure successful delivery of projects and operational services.
• Take a proactive approach to customer support and continuous improvement.

Required Technical Skills & Experience

We are looking for candidates with broad experience across IT Support, Infrastructure, and Microsoft technologies.

Must have:

• Experience in an IT support, infrastructure, or desktop support environment.
• Good knowledge of Microsoft technologies, including Microsoft 365 Administration and Windows operating systems.
• Experience with Active Directory, Azure AD, VMware, Intune, SCCM, or similar technologies.
• Understanding of WAN/LAN networking and IT troubleshooting.
• Familiarity with ITIL practices and service desk environments.
• Strong communication, problem-solving, and customer service skills.

Nice to have:

• Windows 10/11
• Active Directory
• VMware
• Intune / Endpoint Manager
• SCCM
• Networking (WAN/LAN)
• PowerShell

As part of the recruitment process, the client will conduct background checks on candidates who progress to later stages.