IT Support & Systems Administrator

Avidly Design Bu; Helsinki; Hybrid; EUR 45,000 - 65,000; Full time

Benefits offered by this job

Hybrid work in Helsinki

Career trajectory

AI-driven IT workflows

Job summary

Avidly Design Bu, based in Helsinki, seeks an IT Support & Systems Administrator to join our lean internal IT Operations team. You’ll start with frontline Tier 1/2 support, then grow into systems and network administration, MDM, and ISO27001/SOC2 readiness, while embracing automation and AI tools to streamline tasks.

You will manage laptop logistics, vendor relationships, and cloud-based services, helping to fortify our global IT infrastructure and security posture while supporting a hybrid

Qualifications

• 1–3 years of IT support or tech operations experience.
• Experience with macOS and/or Windows workstations.
• Foundational networking concepts (TCP/IP, Wi-Fi, VPNs).
• Familiarity with Google Workspace and Microsoft 365 administration.
• Interest in AI tools and lightweight automation.
• ,
• Awareness of ISO27001 and SOC2 concepts.

Responsibilities

• Provide Tier 1/2 remote and local support across global users.
• Test and deploy AI support bots and automated workflows.
• Manage laptop logistics, imaging, and provisioning for global team.
• Administer Google Workspace and basic Microsoft 365 settings.
• Support SSO, MFA, and user provisioning across SaaS tools.
• Contribute to HubSpot IT operations and workflows.
• Assist with network, security, and incident response basics.

Skills

End-user support

Workstation troubleshooting

Networking basics

Google Workspace

Automation

AI tools

HubSpot workflows

MDM management

Tools

HubSpot

Google Workspace

Microsoft 365

MDM tools

Power Automate

Job description

Työnkuva

We are seeking a tech-savvy IT Support & Systems Administrator based in Helsinki to join our lean and dynamic internal IT Operations team. This role combines hands-on frontline support with long-term systems administration, offering a structured environment to expand your technical capabilities across global infrastructure, networking, and cloud tools.

Position Overview

You do not need to be an expert in every area on day one. If you bring core strengths in end-user support, workstation troubleshooting, networking basics, Google Workspace, or a knack for automation, we will provide the platform and mentorship to develop the rest. You will start by delivering Tier 1/2 support to our global team while managing local and remote laptop logistics. Simultaneously, you will implement AI tools, support bots, and automated HubSpot workflows to streamline routine tasks—freeing your bandwidth to step up into Tier 2/3 troubleshooting, systems and network administration, MDM management, and ISO27001/SOC2 compliance operations.

Key Responsibilities

1. End-User Support & IT Logistics (Primary Focus)

• Hands-on Support: Deliver friendly, responsive Tier 1/2 remote and local support across our global user base, troubleshooting workstations, network connectivity, software access, and hardware setups.
• Support Automation: Test, deploy, and refine AI support bots, self-service wikis, and automated workflows to resolve routine support requests automatically.
• Global Logistics: Prepare, configure, image, and ship laptops (primarily macOS with some Windows endpoints) and peripherals for team members across our global hubs.

2. Workstation Fleet & Cloud Administration

• Fleet Management: Administer workstation deployment, patch updates, security policies, and asset tracking using modern MDM tools across our laptop fleet.
• Google Workspace & Cloud Admin: Manage daily user accounts, groups, permissions, shared drives, and security settings within Google Workspace, while assisting with secondary Microsoft 365 tools in the environment.
• Identity & Access Management: Configure and maintain single sign-on (SSO), multi-factor authentication (MFA), and automated user provisioning across corporate SaaS tools.

3. AI, HubSpot & IT Workflow Automation

• HubSpot IT Operations: Participate in expanding our internal IT ticketing, asset management, and compliance workflows built directly inside HubSpot.
• Workflow Automation: Streamline manual administrative tasks (account provisioning, offboarding, inventory updates) using cloud automation tools, Google Apps Script, Power Automate, or API integrations.

4. Infrastructure, Network & Security Operations (Growth Area)

• Network & Infrastructure Operations: Apply and expand your network troubleshooting skills (Wi-Fi, firewalls, VPNs, cloud connectivity) while serving as an internal resource alongside external network partners.
• Compliance & SOC2 Readiness: Support day-to-day operations for our ISO27001 certification and upcoming SOC2 audit readiness, monitoring fleet security baselines and collecting audit evidence.
• Security Operations: Learn endpoint security best practices, patch management, and guided incident response protocols using established internal playbooks.

Odotamme sinulta

Bring your core strengths, and we encourage applications from motivated junior to early-mid candidates who match several of the following areas.

• Support Experience: 1 to 3 years of experience in IT support, helpdesk, or tech operations (or a strong technical academic background).
• Workstation & OS: Practical hands-on experience supporting workstation hardware and operating systems (macOS and/or Windows).
• Networking Fundamentals: Foundational understanding of core networking concepts (TCP/IP, Wi-Fi topology, VPNs, basic firewall management).
• Cloud & Identity: Familiarity with Google Workspace or basic Microsoft 365 administration, along with awareness of identity systems (SSO/MFA).
• AI & Automation Mindset: Genuine curiosity and enthusiasm for using AI tools (Gemini, ChatGPT, Copilot) and lightweight automation to streamline repetitive work.
• Compliance Curiosity: A structured, detail-oriented mindset with an interest in learning enterprise compliance frameworks (ISO27001 and SOC2).
• Languages: Professional working proficiency in English; Finnish or Swedish language skills are a helpful advantage for local office support.

Tarjoamme sinulle

• Clear Career Trajectory: A structured path to transition from frontline support into systems administration, network management, automation engineering, and compliance operations.
• Pioneering Tech Stack: Learn a unique, highly in-demand skillset by building out internal IT infrastructure and compliance directly inside HubSpot using AI workflows.
• Flexible Work Culture: Hybrid setup from our Helsinki office, joining an international, supportive, and asynchronous team.
• Benefits & Perks: …