Europe Customer Success Manager — iGaming Growth

Veikkaus Group; Helsinki; Hybrid; EUR 65,000 - 90,000; Full time

Job summary

Veikkaus Group is seeking a proactive Customer Success Manager, Europe, to develop, lead and grow our existing customer business across European markets. The role blends strategic account management with cross-functional collaboration to maximize retention, renewals and revenue, while ensuring customer satisfaction.

The position is based at Veikkaus’ Helsinki HQ with a hybrid model (three on-site days per week) and the possibility to work from Sweden.

Qualifications

• Proven experience in a CSM/KAM role with international experience.
• Experience working with customers across multiple European markets, cultures, and languages.
• Excellent prospecting, presentation, and negotiation skills.
• Strong business sense and creative problem-solving abilities.
• Active listening and finding solutions to customer challenges.
• Strong planning and organizational abilities, able to stay calm under pressure.
• Self-motivated, patient, and a strong team player.
• Fluent in English; additional languages are a bonus.

Responsibilities

• Build and maintain strong relationships with customers across European markets, acting as their main contact.
• Lead regular check-ins and business reviews to ensure customers achieve maximum value from our solutions.
• Identify upsell and cross-sell opportunities, setting and achieving sales targets within the existing customer base.
• Drive renewals and minimize churn while ensuring customer profitability.
• Coordinate with support and technical teams to resolve issues and confirm customer satisfaction.
• Represent the voice of the customer internally, feeding insights to product and development teams.
• Track account health, NPS, and other KPIs, preparing status reports for clients and internal stakeholders.
• Develop and harmonize CSM processes across customers and verticals, localizing strategies and documentation.

Skills

CSM/KAM

International markets

iGaming industry

Multicultural teams

English fluent

Negotiation skills

Communication skills

Relationship mgmt

Job description

Veikkaus Group is seeking a proactive Customer Success Manager, Europe, to develop, lead and grow our existing customer business across European markets. The role blends strategic account management with cross-functional collaboration to maximize retention, renewals and revenue, while ensuring customer satisfaction.

The position is based at Veikkaus’ Helsinki HQ with a hybrid model (three on-site days per week) and the possibility to work from Sweden.