Hybrid Customer Success Ops — Drive QBRs & Governance

ICEYE; Espoo; Hybrid; EUR 70,000 - 90,000; Full time

Job summary

ICEYE is seeking a Customer Success Operations Specialist in Espoo to run the governance rhythm for the Missions customer accounts. You will own the calendars, reviews, action registers, and follow-ups, coordinating with Program Managers, CS leads and product teams across markets.

The role emphasizes dashboards, CSAT/NPS tracking, and automation to improve efficiency. You’ll operate in a hybrid setup, supporting a growing sovereign SAR program with a global customer base, while ensuring timely

Qualifications

• Hands-on experience in operations, PMO or customer success operations.
• Proven ability to run governance across many stakeholders and time zones.
• Excellent written English for agendas, minutes and summaries.
• Strong experience building and maintaining dashboards/reports.

Responsibilities

• Own governance calendar for Missions accounts with quarterly planning.
• Run and document recurring forums: CS reviews, QBRs and portfolio reviews.
• Coordinate reviews with Program Managers, CS Managers and local leaders.
• Maintain action/risk/decision registers and ensure follow-ups are closed.
• Keep dashboards and account briefs up to date.
• Support CSAT/NPS tracking and feed product roadmap requirements.
• Create playbooks and automate reminders in Jira, Slack, and Salesforce.

Skills

Governance experience

Business operations

PMO coordination

Stakeholder management

English writing

Dashboard reporting

Automation tools

Tools

Jira

Salesforce

Google Sheets

Excel

Slack

Job description

ICEYE is seeking a Customer Success Operations Specialist in Espoo to run the governance rhythm for the Missions customer accounts. You will own the calendars, reviews, action registers, and follow-ups, coordinating with Program Managers, CS leads and product teams across markets.

The role emphasizes dashboards, CSAT/NPS tracking, and automation to improve efficiency. You’ll operate in a hybrid setup, supporting a growing sovereign SAR program with a global customer base, while ensuring timely