Customer Success Operations Lead | Hybrid (Espoo)

ICEYE Oy; Espoo; Hybrid; EUR 60,000 - 85,000; Full time

Benefits offered by this job

Hybrid work model

Global projects

Job summary

ICEYE is the world leader in sovereign intelligence from space. As a Customer Success Operations Specialist in Espoo, you’ll run the operating rhythm behind the Missions Customer Success model, ensuring governance calendars, pre-reads, meeting minutes, and action registers run on time and with clear decisions.

You’ll coordinate reviews across Program Managers, Customer Success Managers, local ICEYE leadership and product teams, maintain dashboards and reports, and drive automation with Jira,

Qualifications

• Experience in business operations or PMO within B2B/B2G technology.
• Governance or operating rhythm across multiple stakeholders/time zones.
• Strong follow-through and relationship-building with stakeholders.
• Excellent written English for agendas, minutes, summaries.
• Ability to build dashboards and reports in Jira, Sheets, or Salesforce.
• Discretion with sensitive information.
• Calm and structured work style when priorities shift and multiple reviews run in parallel.
• Experience with automation or AI to reduce manual reporting.

Responsibilities

• Own governance calendar for Missions customer accounts, planning a quarter ahead and sizing by account tier.
• Prepare, run and document recurring forums: monthly Pulse, OPS Reviews, quarterly Internal Account Reviews, Executive Reviews, Portfolio Reviews and Voice of Customer syncs with Product.
• Feed CS input into PMO Steering Group, sales pipeline, go-live working groups and LoB leadership; track follow-ups.
• Coordinate customer reviews with local Program Managers, CS Managers, local ICEYE CEOs and experts, covering agendas, invitations and logistics.
• Own action, risk and decision registers; chase open actions and close the loop with customers on commitments.
• Keep the Customer Dashboard, Account Briefs and portfolio reporting current.
• Support CSAT pulses and NPS tracking; capture and quantify customer requirements for the product roadmap.
• Turn operating model into playbooks and templates; automate reminders, reporting and dashboards in Jira, Slack and Salesforce, using AI tools where they save time.

Skills

Business operations

PMO experience

Customer success operations

Program coordination

Stakeholder management

English proficiency

Tools

Google Sheets

Excel

Jira

Salesforce

Job description

ICEYE is the world leader in sovereign intelligence from space. As a Customer Success Operations Specialist in Espoo, you’ll run the operating rhythm behind the Missions Customer Success model, ensuring governance calendars, pre-reads, meeting minutes, and action registers run on time and with clear decisions.

You’ll coordinate reviews across Program Managers, Customer Success Managers, local ICEYE leadership and product teams, maintain dashboards and reports, and drive automation with Jira,