Hotel Operations Supervisor: Lead Team & Service Excellence

N-Clean Oy; Uusimaa; On-site; EUR 28,000 - 31,000; Full time

Benefits offered by this job

Competitive salary

Onboarding journey and N-Clean Academy

Leadership development

International work community

Safe and respectful environment

Employee wellbeing commitment

Job summary

N-Clean Oy in Helsinki Metropolitan Area is seeking a Supervisor to lead and develop service operations at a hotel site. You will manage people, organize daily operations, and ensure high-quality, efficient service delivery while aligning with company values.

The role emphasizes hands-on leadership, operational development, and financial responsibility, with opportunities for growth in an international, people-focused environment.

Qualifications

• Relevant experience in the property services, hospitality, facility services, or other service industries.
• Strong communication and collaboration skills, with the ability to motivate, coach, develop, and lead a team fairly and consistently.
• A customer-focused and solution-oriented mindset.
• The ability to plan and develop operations cost-effectively and manage change in a practical environment.
• Readiness to take responsibility for your site’s operations and performance.
• Adequate digital skills for using workplace tools and systems.
• A positive, responsible, and goal-oriented attitude, combined with a business-minded approach.
• Finnish and/or English language skills, both spoken and written. One language must be fluent, while the other can be at a basic working level.
• Previous experience in supervisory work or team leadership is considered an advantage

Responsibilities

• Leading site operations, quality, and customer satisfaction
• Managing personnel, including recruitment, onboarding, workforce scheduling, and supporting employee wellbeing
• Managing and developing customer relationships, promoting additional sales opportunities, and identifying new business opportunities
• Monitoring site finances, budgets, and resources, while improving profitability
• Developing operations in a goal-oriented manner, identifying risks, and ensuring a safe working environment
• Reporting key performance indicators and service performance
• Participating in cleaning work when required

Skills

Leadership

Team management

Communication

Customer focus

Operational planning

Budget awareness

Finnish/English bilingual

Job description

N-Clean Oy in Helsinki Metropolitan Area is seeking a Supervisor to lead and develop service operations at a hotel site. You will manage people, organize daily operations, and ensure high-quality, efficient service delivery while aligning with company values.

The role emphasizes hands-on leadership, operational development, and financial responsibility, with opportunities for growth in an international, people-focused environment.