Global IT Support Engineer (On-site Helsinki)

Verda; Helsinki; On-site; EUR 38,000 - 52,000; Full time

Job summary

Verda in Helsinki is seeking an IT Support Specialist to keep employees productive by ensuring day-to-day technology works reliably and securely. You will be the first point of contact for internal IT issues, owning requests from report to resolution and knowing when to escalate.

This hands-on role covers devices, identity and access, collaboration tools, and onboarding, with opportunities to optimize processes, documentation, and self-service guidance as Verda grows.

Qualifications

• Experience in IT support, service desk, workplace technology, or a similar hands-on IT role.
• Experience supporting end users in a fast-moving, international environment.
• Hands-on experience with laptops, operating systems (macOS/Windows/Linux).
• Experience with identity and access management, including user accounts, groups, permissions, and multi-factor authentication.

Responsibilities

• Provide timely, high-quality IT support to Verda employees across the globe in the areas of hardware, software, accounts, and access.
• Set up, configure, maintain, and troubleshoot laptops, mobile devices, peripherals, meeting-room equipment, and office IT.
• Facilitate and support employee onboarding, offboarding, and role changes, including device provisioning and access requests.
• Support security in identity and access management, ensuring the right people have the right access to systems and tools.
• Troubleshoot common issues across operating systems, networks, collaboration tools, VPNs, printers, and SaaS applications.
• Maintain accurate asset inventory, device records, and support documentation.
• Escalate complex issues to the right teams, while retaining ownership of clear communication and follow-up.
• Identify recurring issues and improve support processes, documentation, and self-service guidance.
• Support the implementation of IT security practices across devices, accounts, and employee workflows.

Skills

IT support

End-user support

MacOS/Windows/Linux

IAM

Google Workspace

Microsoft 365

VPN

Troubleshooting

English communication

On-site support

Tools

Endpoint management tools

Ticketing systems

Knowledge-base systems

Job description

Verda in Helsinki is seeking an IT Support Specialist to keep employees productive by ensuring day-to-day technology works reliably and securely. You will be the first point of contact for internal IT issues, owning requests from report to resolution and knowing when to escalate.

This hands-on role covers devices, identity and access, collaboration tools, and onboarding, with opportunities to optimize processes, documentation, and self-service guidance as Verda grows.