Global Customer Experience Leader

Maersk Mexico

Helsinki

On-site

EUR 90,000 - 120,000

Full time

3 days ago

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Job summary

Maersk is seeking an Integrated Customer Experience Manager in Helsinki to lead a diverse, international team delivering outstanding customer service. You will coach leaders, translate vision into action, and partner with stakeholders across the globe to align processes with customer needs.

This role emphasizes performance, relationship management, and continuous improvement, with accountability for key metrics like NPS and customer KPIs, while representing the voice of the customer throughout

Qualifications

Bachelor's degree or above.
Excellent written and verbal communication skills in Finnish and English.
Strategic planning and goal setting for department and position.
Proficient PC skills: Outlook, Word, Excel, PowerPoint.
Ability to work under pressure in a dynamic, multicultural environment.

Responsibilities

Provide excellent customer experience as a solid foundation for business growth with the team.
Lead and supervise all aspects of the Customer Experience team's activities; drive strategic initiatives.
Coach and develop team members, providing proactive daily support.
Maintain relationships with customers including regular service calls and reviews.
Drive continuous improvement and monitor performance against targets; take corrective actions.