Global Customer Experience Leader

Maersk; Helsinki; On-site; EUR 90,000 - 120,000; Full time

Job summary

Maersk is seeking an Integrated Customer Experience Manager in Helsinki to lead a global CX team, drive customer-centric initiatives and partner with cross-functional stakeholders. The role emphasizes building strong customer relationships, delivering outstanding service, and shaping the customer journey with a focus on performance and continuous improvement.

You will work in a dynamic, international environment, shaping strategies and coaching leaders to translate vision into tangible actions

Qualifications

• Excellent written and verbal communication in Finnish and English.
• Bachelor degree or above in a relevant field.
• Strong leadership and people management skills.
• Experience in logistics or customer experience is a plus.

Responsibilities

• Provide excellent customer experience as a solid foundation for business growth, through efficient and highly skilled team.
• Manage, supervise and provide leadership for all aspects of the Customer Experience team activities, drive implementation of commercial and operational strategies.
• Organize, coach, challenge, and develop team members, including proactive daily support to the team.
• Maintain and develop strong relationship with customers including conducting regular service calls and business reviews.
• Drive continuous improvement, monitor team performance against set targets and take corrective actions as required.
• Act as escalation point for unresolved matters within or handled by the team.
• Act as a role model by representing the voice of the customers throughout the organization whilst protecting the company’s interests.
• Provide solutions and take the lead in resolving end-to-end process issues.
• Plan and develop leadership and subject matter specialist pipeline through regular Talent, Career and Development conversations.

Skills

Leadership

Customer experience

Stakeholder management

Multicultural teams

Finnish language

English language

Education

Bachelor degree

Tools

Microsoft Outlook

Microsoft Word

Microsoft Excel

PowerPoint

Job description

Maersk is seeking an Integrated Customer Experience Manager in Helsinki to lead a global CX team, drive customer-centric initiatives and partner with cross-functional stakeholders. The role emphasizes building strong customer relationships, delivering outstanding service, and shaping the customer journey with a focus on performance and continuous improvement.

You will work in a dynamic, international environment, shaping strategies and coaching leaders to translate vision into tangible actions