Global Customer Experience Manager

A.P. Moller - Maersk; Helsinki; On-site; EUR 90,000 - 130,000; Full time

Job summary

Maersk is seeking an Integrated Customer Experience Manager to lead the global Customer Experience team and strengthen connections with high-level stakeholders across functions and geographies. You will coach leaders, translate vision into actionable plans, and drive improvements in service quality.

The role requires strong leadership, logistics knowledge, and fluency in English and Norwegian, with the ability to work in a fast-paced, multicultural international environment.

Qualifications

• Bachelor degree or above.
• Excellent written and verbal communication in English and Norwegian.
• Strategic planning and goal setting for the department and position.
• Proficient PC skills – Outlook, Word, Excel, PowerPoint.
• Ability to work under pressure in dynamic multicultural environments.

Responsibilities

• Provide excellent customer experience as foundation for business growth with the team.
• Lead and supervise all Customer Experience team activities and drive strategies.
• Coach and develop team members with daily support.
• Maintain relationships with customers through regular service calls and reviews.
• Drive continuous improvement and monitor team performance against targets.
• Act as escalation point for unresolved matters within the team.
• Represent the voice of the customers while protecting company interests.
• Lead end-to-end process issue resolution.

Skills

Leadership

Stakeholder management

Customer experience

Team coaching

Fluent English

Norwegian language

Education

Bachelor degree or above

Tools

Microsoft Office

Job description

Maersk is seeking an Integrated Customer Experience Manager to lead the global Customer Experience team and strengthen connections with high-level stakeholders across functions and geographies. You will coach leaders, translate vision into actionable plans, and drive improvements in service quality.

The role requires strong leadership, logistics knowledge, and fluency in English and Norwegian, with the ability to work in a fast-paced, multicultural international environment.