Global Customer Experience Leader

Maersk; Helsinki; On-site; EUR 90,000 - 120,000; Full time

Job summary

Maersk in Helsinki seeks an Integrated Customer Experience Manager to lead a diverse, international team delivering top-tier customer service. You will coach leaders, drive engagement, and translate strategy into actionable plans across global stakeholders.

You will build relationships with customers, steer commercial and operational strategies, and champion continuous improvement while aligning with Maersk’s values and diversity commitments.

Qualifications

• Excellent understanding of logistics process, procedures and practices (nice to have).
• Excellent written and verbal communication skills both Norwegian and English.
• Strategic planning and goal setting relating to the department and to the position.
• Bachelor degree or above.
• Professional PC skills – at least Microsoft Outlook, Word, Excel and Power Point.
• Ability to work under pressure, in dynamic and multi cultural environment.
• Open mind, strong drive, commitment and sense of urgency.

Responsibilities

• Provide excellent customer experience as a solid foundation for business growth, through efficient and highly skilled team.
• Manage, supervise and provide leadership for all aspects of the Customer Experience team activities, drive implementation of commercial and operational strategies.
• Organize, coach, challenge, and develop team members, including proactive daily support to the team.
• Maintain and develop strong relationship with customers including conducting regular service calls and business reviews.
• Drive continuous improvement, monitor team performance against set Targets and take corrective actions as required.
• Act as escalation point for unresolved matters within or handled by the team.
• Act as a role model by representing the voice of the customers throughout the organization whilst protecting the company’s interests.
• Provide solutions and take the lead in resolving end-to-end process issues.
• Plan and develop leadership and subject matter specialist pipeline through regular Talent, Career and Development conversations

Skills

Leadership

Strategic planning

Communication skills

Cross-cultural

Stakeholder management

Education

Bachelor degree or above

Job description

Maersk in Helsinki seeks an Integrated Customer Experience Manager to lead a diverse, international team delivering top-tier customer service. You will coach leaders, drive engagement, and translate strategy into actionable plans across global stakeholders.

You will build relationships with customers, steer commercial and operational strategies, and champion continuous improvement while aligning with Maersk’s values and diversity commitments.