Finnish Speaking Support Specialist - Work In Sofia, Bulgaria

Recruitment By Ierotheos; Finland; On-site; EUR 20,000 - 27,000; Full time

Benefits offered by this job

Fully Paid Training

Health Insurance

Fully Paid Relocation Package (flight,

Job summary

Mercier Consultancy Group is seeking a Finnish Speaking Support Specialist to join our international customer support team. The role involves providing Finnish-language technical and functional assistance to customers via phone, email and chat, while ensuring high satisfaction and accurate issue resolution.

Relocation to Sofia is offered with fully paid training and relocation assistance. Applicants should be native or fluent in Finnish, hold an EU passport, and speak English well for

Qualifications

• Finnish native or fluent (spoken and written).
• EU passport holders only are eligible to relocate to Bulgaria.
• English proficiency to communicate in an international office.

Responsibilities

• Provide high-quality technical and functional support via phone, email, and live chat.
• Maintain high customer satisfaction within the customer support environment.
• Troubleshoot issues and deliver accurate Finnish-language solutions.
• Document interactions in the internal CRM system.
• Contribute to team goals and incentives via the monthly performance bonus.
• Stay updated on product knowledge to ensure accurate information.
• Collaborate with cross-functional teams to resolve complex issues promptly.

Skills

Finnish language

English language

Customer support experience

Job description

Finnish Speaking Support Specialist

Mercier Consultancy Group is a premier international recruitment firm dedicated to connecting top-tier talent with world-class organizations. As a leader in European staffing, we specialize in delivering high-impact career opportunities for professionals seeking international growth within the dynamic Customer Support Services sector.

Job Overview

We are currently seeking a motivated professional for our Finnish Speaking Support Specialist position in Bulgaria. This role is a fantastic opportunity to join one of the most sought-after Finnish-speaking jobs in Europe, offering you the chance to excel in the Customer Support Services industry while enjoying a vibrant international lifestyle.

Key Responsibilities

• Provide high-quality technical and functional support to customers via phone, email, and live chat.
• Maintain excellent customer satisfaction standards within the Customer Support Services environment.
• Effectively troubleshoot issues and provide precise solutions in Finnish to our client base.
• Document all interactions accurately within the internal Customer Support Services database.
• Contribute to team goals and maintain high performance metrics to earn your monthly performance bonus.
• Stay updated on product knowledge to ensure accurate information is delivered to all users.
• Collaborate with cross-functional teams to escape complex issues and ensure timely resolution.

Requirements

• Native or fluent Finnish (spoken and written).
• Valid EU passport (mandatory).
• Strong proficiency in English to facilitate professional communication within our international office.
• Previous experience in the Customer Support Services sector is highly advantageous.
• Excellent problem-solving skills and a customer-centric mindset.
• Ability to relocate to Sofia for this exciting Finnish Speaking Support Specialist position in Bulgaria.

What We Offer

• Competitive Monthly Salary.
• Fully Paid Training.
• Health Insurance.
• Fully Paid Relocation Package (flight, transfer, hotel).
• Free Relocation Concierge — a dedicated Relocation Experts team that handles documentation, accommodation and settling in.
• Monthly Performance Bonus.
• And Much More

Life in Bulgaria

Choosing to pursue jobs in Bulgaria provides a unique opportunity to live in a culturally rich and historically significant European destination. Bulgaria offers a perfect blend of modern urban life, stunning mountain landscapes, and a Mediterranean-influenced climate, making it an increasingly popular choice for expatriate professionals.

Beyond the career growth found in our Finnish-speaking jobs, you will enjoy a high quality of life in Bulgaria, characterized by an affordable cost of living and a vibrant social scene. Our relocation experts are ready to assist you in making your move to Bulgaria seamless and enjoyable.