Estonian Speaking Support Specialist - Work In Sofia, Bulgaria

Recruitment By Ierotheos; Finland; On-site; EUR 28,000 - 42,000; Full time

Benefits offered by this job

Competitive monthly salary

Monthly performance bonus

Fully paid relocation package

Relocation concierge service

Professional international environment

Job summary

Mercier Consultancy Group is seeking an Estonian Speaking Support Specialist to join its international team in Bulgaria. The role focuses on delivering high-quality customer support across phone, email, and live chat, while maintaining accurate records and ensuring privacy and security.

Fluency in Estonian and strong English communication are required, along with a valid EU passport and willingness to relocate to Sofia.

Qualifications

• Native or fluent Estonian (spoken and written) is mandatory.
• Excellent English communication in a multicultural office environment.
• Willingness to relocate to Sofia, Bulgaria.
• Valid EU passport required for this position.
• Customer-centric mindset with problem-solving skills.

Responsibilities

• Deliver professional and empathetic customer support via phone, email, and live chat.
• Resolve complex client inquiries efficiently, ensuring customer satisfaction at every touchpoint.
• Maintain accurate records of customer interactions and data, adhering to privacy and security policies.
• Collaborate with international teams to optimize support workflows and maintain service excellence.
• Act as a brand ambassador, providing culturally nuanced assistance for Estonian-speaking customers.
• Contribute to continuous improvement of support quality by providing constructive feedback on processes.
• Handle escalated issues with patience and professionalism, upholding the company reputation.

Skills

Estonian (native/fluent)

English fluency

Job description

Estonian Speaking Support SpecialistAbout Mercier Consultancy Group

Mercier Consultancy Group is a premier international staffing firm, recognized for bridging the gap between world-class talent and leading organizations across the globe. As a leader in the recruitment and BPO sector, we pride ourselves on delivering bespoke career solutions that empower professionals to excel in their chosen fields.

Job Overview

We are currently looking for a talented individual to join our team for an Estonian Speaking Support Specialist position in Bulgaria. This role is a unique opportunity to provide high-quality service within the Customer Support Services industry, offering a perfect blend of professional growth and an international lifestyle among the best Estonian-speaking jobs currently available.

Key Responsibilities

• Deliver professional and empathetic customer support via phone, email, and live chat within the Customer Support Services industry.
• Resolve complex client inquiries efficiently, ensuring customer satisfaction at every touchpoint.
• Maintain accurate records of customer interactions and data, adhering to strict privacy and security policies.
• Collaborate with international teams to optimize support workflows and maintain service excellence.
• Act as a brand ambassador, providing culturally nuanced assistance for Estonian-speaking customers.
• Contribute to the continuous improvement of support quality by providing constructive feedback on processes.
• Handle escalated issues with patience and professionalism, upholding the reputation of the company.
• Native or fluent Estonian (spoken and written) is mandatory for this role.
• Excellent communication skills in English to function effectively within a multicultural office environment.
• Valid EU passport, which is a requirement for this Estonian Speaking Support Specialist position in Bulgaria.
• A customer-centric mindset with a passion for problem-solving in the Customer Support Services sector.
• Proficiency in basic computer applications and a willingness to learn new software systems.
• Availability to relocate to Sofia for this on-site opportunity.

What We Offer

• Competitive Monthly Salary.
• Monthly Performance Bonus.
• Fully Paid Relocation Package (flight, transfer, hotel) to ensure a smooth move for your new career in Bulgaria.
• Free Relocation Concierge a dedicated Relocation Experts team that handles documentation, accommodation and settling in.
• Professional environment in one of the most exciting hubs for jobs in Bulgaria.
• And Much More Life in Bulgaria

Choosing to work in Bulgaria offers an exceptional quality of life, blending historic European charm with a vibrant, modern city life. Residents in Bulgaria enjoy a temperate climate, breathtaking mountain landscapes, and a thriving social scene that makes it a highly desirable destination for those seeking a change of pace while pursuing rewarding Estonian-speaking jobs.

Beyond the professional benefits, Bulgaria provides a welcoming atmosphere for expats, characterized by delicious local cuisine, affordable living costs, and a rich cultural heritage. By securing this Estonian Speaking Support Specialist position in Bulgaria, you will join a growing community of international professionals who have discovered the unique charm and convenience that life in Bulgaria affords.