Finnish-Speaking Customer Operations Trainee (Part-Time)

Holvi; Helsinki; On-site; EUR 13,000 - 15,000; Part time

Job summary

Holvi is seeking a part-time Finnish-speaking Customer Operations Trainee in Helsinki for a 12-month fixed-term contract. The role focuses on supporting existing customers and keeping their business information up to date.

You will review data, communicate with customers by email and phone, and process onboarding or information updates. Ideal candidates are fluent in Finnish and English, have strong attention to detail, and are curious, quick learners who enjoy sharing knowledge.

Qualifications

• Fluent in Finnish and English (written and spoken).
• Analytical skills and attention to detail are essential.
• Ability to prioritize tasks and address issues promptly.
• Interest in compliance and regulations; ability to assess complex cases.

Responsibilities

• Review, evaluate and verify customer data and documents.
• Reach out to customers by email for information related to open requests.
• Review account applications based on guidelines and policies.
• Action customer maintenance requests to keep data accurate.
• Support other Customer Lifecycle Management tasks.
• Call customers to assist onboarding or information updates.

Skills

Finnish language

English language

Analytical skills

Attention to detail

Task prioritization

Compliance awareness

Curiosity

Customer-centric

Job description

Holvi is seeking a part-time Finnish-speaking Customer Operations Trainee in Helsinki for a 12-month fixed-term contract. The role focuses on supporting existing customers and keeping their business information up to date.

You will review data, communicate with customers by email and phone, and process onboarding or information updates. Ideal candidates are fluent in Finnish and English, have strong attention to detail, and are curious, quick learners who enjoy sharing knowledge.