Finnish speaking Customer Operations Trainee (12 months fixed-term contract)

Holvi; Helsinki; On-site; EUR 13,000 - 15,000; Part time

Job summary

Holvi is seeking a part-time Finnish-speaking Customer Operations Trainee in Helsinki for a 12-month fixed-term contract. The role focuses on supporting existing customers and keeping their business information up to date.

You will review data, communicate with customers by email and phone, and process onboarding or information updates. Ideal candidates are fluent in Finnish and English, have strong attention to detail, and are curious, quick learners who enjoy sharing knowledge.

Qualifications

• Fluent in Finnish and English (written and spoken).
• Analytical skills and attention to detail are essential.
• Ability to prioritize tasks and address issues promptly.
• Interest in compliance and regulations; ability to assess complex cases.

Responsibilities

• Review, evaluate and verify customer data and documents.
• Reach out to customers by email for information related to open requests.
• Review account applications based on guidelines and policies.
• Action customer maintenance requests to keep data accurate.
• Support other Customer Lifecycle Management tasks.
• Call customers to assist onboarding or information updates.

Skills

Finnish language

English language

Analytical skills

Attention to detail

Task prioritization

Compliance awareness

Curiosity

Customer-centric

Job description

We small business

We founded Holvi in 2011, in Helsinki. As self-employed people wading through oceans of paperwork, we noticed something funny going on – traditional banks were giving us the cold shoulder. Why not help ourselves? We asked. And so, with time and effort (and lots of coffee), we mastered small business finance – and Holvi was born.

Our vision is simple: Eliminate the distractions of financial admin and simplify work life, because running a business is hard enough. Small businesses shouldn’t have to worry about spreadsheets and lost receipts.

Since our inception as a pioneering fintech, we've experienced our fair share of challenges and growth. We explored different paths, and from those experiences, we've evolved. Today, we stand as a team-owned and profitable company, proud of our journey.

Right now, we’re looking for a part-time Finnish speaking Customer Operations Trainee (12 months fixed-term contract) to join our Customer Operations team.

As a Customer Operations Trainee at Holvi, your main responsibility is to support existing customers to keep their business information up to date.

A typical day could see you:

• Review, evaluate and verify customer data and documents
• Reach out to customers by email for additional information related to open requests
• Review account applications based on our guidelines and policies
• Action customer maintenance request, ensuring our customer data stays accurate
• Support with other Customer Lifecycle Management related tasks
• Call customers in order to assist them in the onboarding or information update process

This is for you if:

• You're fluent in Finnish and English, both in writing and speaking
• Your analytical skills and attention to detail are top-notch
• Prioritizing tasks and promptly addressing any issues comes naturally to you
• You are interested in compliance and regulations: assessing complex cases in line with compliance requirements is a challenge you're interested to tackle
• You're curious, a quick learner, and love sharing your learnings with others
• You have a customer-centric mindset and communicating with customers over phone and email brings you joy

It's a plus if:

• You are fluent in German in writing
• You have a background in banking, law, or compliance
• You've got previous experience onboarding customers to regulated services
• You have customer service experience

What's in it for you?

Our trainee programme has run for 3 years, offering students a first step in the business industry. You will get a first glimpse into work life at an office in an international company and learn what it is like in the dynamic FinTech environment. You will be part of our operations team and your work helps to fulfill Holvi's regulatory and compliance obligations.

Benefits:

As a Customer Operations trainee, you get to experience customer work in the finance sector in a variety of ways - from onboarding customers to solving their various challenges. We make sure that you are properly introduced to your new role and we are always there to help you. Our Helsinki office provides excellent working facilities as well as coffee, tea, snacks and bi-weekly company breakfasts. You also get comprehensive occupational health care for the entire duration of your employment.

Equal Opportunity Statement

At Holvi, we embrace diversity in all of its forms and foster an inclusive environment for all people to live their best work life. This is central to our mission of promoting a healthy balance in all things we do.

We're an equal opportunity employer. All applicants will be considered for employment without attention to ethnicity, religion, sexual orientation, gender identity, family or parental status, national origin, veteran, neurodiversity status or disability status.

Logistics:

• This position comes with 20 weekly working hours and a temporary 1 year contract
• This is a part-time position (20 h/week) with a monthly gross salary of €1,234.19
• Flexible work hours between 08:00 and 18:00 in our beautiful Helsinki office
• Your contract is based on the agreed weekly hours

Join us on this exciting adventure – we can't wait to welcome you to the Holvi team!