Field Service Engineer

Becton Dickinson; Helsinki; On-site; EUR 52,000 - 79,000; Full time

Job summary

Waters in Helsinki is seeking a Field Service Engineer to support advanced analytical instruments across Finland and the Nordic region. The role requires hands-on technical work, remote support, and travel with frequent overnights.

You will install, troubleshoot, and optimize instrumentation while ensuring exceptional service to customers. The ideal candidate has an engineering degree and experience in field service for complex systems, with fluency in English and Finnish and readiness to

Qualifications

• Engineering degree or equivalent is required.
• Experience in field service maintenance of advanced systems is preferred.
• Fluency in English and Finnish is required.
• Willingness to travel across Finland and Nordic region is expected.
• Valid drivers license is required.
• Strong IT skills and adaptability to new technologies are essential.

Responsibilities

• Provide field-based and remote technical support to customers and colleagues.
• Perform preventative maintenance, installation, relocation, repairs and corrective field change orders.
• Diagnose electrical, fluidic, mechanical, hardware and software issues using established procedures.
• Determine the most efficient repair to minimize downtime.
• Perform instrument IQ/OQ certifications.
• Manage car stock and ensure spare parts/tools availability.
• Escalate and resolve technical issues effectively.
• Travel across Finland and Nordic region as needed.

Skills

English fluency

Finnish fluency

IT literacy

Travel flexibility

Customer service

Problem solving

Education

Engineering degree or equivalent

Tools

IQ/OQ certification

Job description

As a result of the combination of the BD Biosciences and Diagnostic Solutions business with Waters Corporation (NYSE: WAT), by applying to this role, you will be applying for a position with Waters. Waters is a global leader in life sciences, dedicated to accelerating the benefits of pioneering science through analytical technologies, informatics, and service. With a focus on regulated, high-volume testing environments, Waters’ innovative portfolio harnesses deep scientific expertise across biology, chemistry, and physics. Waters collaborates with analytical laboratories around the world to advance the release of effective, high-quality medicines, assure the safety of food and water, and drive better patient outcomes by detecting diseases earlier, managing routine infections, and combatting growing antibiotic resistance. Through a shared culture of relentless innovation, Waters’ passionate team of approximately 16,000 colleagues partner with customers to turn scientific challenges into breakthroughs that improve lives worldwide. We are the people who give possibilities purpose BD is one of the largest global medical technology companies in the world. Advancing the world of health™ is our Purpose, and it’s no small feat. It takes the imagination and passion of all of us—from design and engineering to the manufacturing and marketing of our billions of MedTech products per year—to look at the impossible and find transformative solutions that turn dreams into possibilities.

Job Description

Join our Field Service team in Finland as a Field Service Engineer, supporting some of the most advanced systems in our portfolio. To ensure efficient customer support, candidates should be based in the Helsinki area with convenient access to Helsinki Airport, as several service activities are concentrated in the Helsinki region. The remaining work requires extensive travel throughout Finland and other Nordic countries, with frequent overnight stays. You will be responsible for installing, maintaining, troubleshooting, and optimizing sophisticated instrumentation used by our customers. This is a hands-on, customer-facing role that combines technical expertise with problem-solving and service excellence.

Responsibilities

• Provide field-based and remote technical support to customers and colleagues
• Carry out preventative maintenance, installation, relocation, repairs and corrective field change orders on COR instrumentation
• Diagnose electrical, fluidic, mechanical, hardware, software and using established procedures and techniques
• Determine the most efficient repair/solution to ensure minimum downtime
• Perform instrument certifications (IQ/OQ)
• Actively manage your car stock, ensuring all vital spare parts and tools are available
• Effective management of technical escalations
• Cover Finland with occasional travel throughout the Nordic area

Preferred Requirements

• An engineering degree or proven experience in field service engineering
• Experience in corrective and preventive maintenance of advanced, complex technical systems
• Fluency in English and in Finnish
• Adaptability to work with diverse product ranges and stay updated on new technologies
• Demonstrated commitment to delivering exceptional customer service
• Competence in IT, a valid driver's license and commitment to travel

Why Join Us? To find purpose in the possibilities, we need people who can see the bigger picture, who understand the human story that underpins everything we do. We welcome people with the imagination and drive to help us reinvent the future of healthcare. At BD, you’ll discover a culture in which you can learn, grow and thrive. We believe that when people connect in person, we learn faster, collaborate more deeply, and build a stronger culture. Join us and enjoy a culture where face-to-face collaboration supports your learning, your progress, and your success. To learn more about BD visit https://bd.com/careers.

Becton, Dickinson, and Company is an Equal Opportunity Employer. We evaluate applicants without regard to race, color, religion, age, sex, creed, national origin, ancestry, citizenship status, marital or domestic or civil union status, familial status, affectional or sexual orientation, gender identity or expression, genetics, disability, military eligibility or veteran status, and other legally protected characteristics.

Required Skills Optional Skills . Primary Work Location FIN Helsinki Additional Locations Work Shift

At BD, we reward, support and develop our associates through our comprehensive Total Rewards program. We are committed to attracting and retaining high quality talent by providing reward and recognition opportunities that promote a performance-based culture, as well as a competitive package of compensation and benefits programs. You can learn more on our career site under "Our Commitment to You." Our salary or hourly rate ranges reward associates fairly and competitively. We regularly review these ranges and factors, such as location, contribute to the range displayed. Our pay is based on the role and the necessary skills and education to perform it successfully. The salary or hourly rate offered is determined by the role's specific requirements, including any applicable step rate pay system at the work location. Salary or hourly pay ranges are influenced by labor laws and Collective Bargaining Agreement (CBA) requirements applicable to the work location which may also affect the workplace arrangement of the role. Salary Range Information €51,900.00 - €79,125.00 EUR Annual

BD is a leading global medical technology company that creates medical technology, devices and laboratory equipment for a variety of needs across the healthcare continuum. At BD, we are looking for candidates who possess passion, innovative solutions and a commitment to our one mission of improving access to groundbreaking medical and biotechnology services for people near and far, delivering state-of-the-art technology and cutting-edge research in the battle to fight and cure infectious diseases. With a global reach that extends across 50 countries worldwide, our network of professionals collaborates on effective measures to deliver enhanced patient quality such as lower health care delivery costs, improved health care and safety, and expanded health care for all. Join our company and see how you can become a part of one global mission to make a difference in human health.