Estonian Speaking Support Specialist — Relocate to Sofia (On‑Site)

Recruitment By Ierotheos; Finland; In loco; EUR 28.000 - 42.000; Tempo pieno

Vantaggi offerti da questo lavoro

Competitive monthly salary

Monthly performance bonus

Fully paid relocation package

Relocation concierge service

Professional international environment

Descrizione del lavoro

Mercier Consultancy Group is seeking an Estonian Speaking Support Specialist to join its international team in Bulgaria. The role focuses on delivering high-quality customer support across phone, email, and live chat, while maintaining accurate records and ensuring privacy and security.

Fluency in Estonian and strong English communication are required, along with a valid EU passport and willingness to relocate to Sofia.

Competenze

• Native or fluent Estonian (spoken and written) is mandatory.
• Excellent English communication in a multicultural office environment.
• Willingness to relocate to Sofia, Bulgaria.
• Valid EU passport required for this position.
• Customer-centric mindset with problem-solving skills.

Mansioni

• Deliver professional and empathetic customer support via phone, email, and live chat.
• Resolve complex client inquiries efficiently, ensuring customer satisfaction at every touchpoint.
• Maintain accurate records of customer interactions and data, adhering to privacy and security policies.
• Collaborate with international teams to optimize support workflows and maintain service excellence.
• Act as a brand ambassador, providing culturally nuanced assistance for Estonian-speaking customers.
• Contribute to continuous improvement of support quality by providing constructive feedback on processes.
• Handle escalated issues with patience and professionalism, upholding the company reputation.

Conoscenze

Estonian (native/fluent)

English fluency

Descrizione del lavoro

Mercier Consultancy Group is seeking an Estonian Speaking Support Specialist to join its international team in Bulgaria. The role focuses on delivering high-quality customer support across phone, email, and live chat, while maintaining accurate records and ensuring privacy and security.

Fluency in Estonian and strong English communication are required, along with a valid EU passport and willingness to relocate to Sofia.