End User Services Manager: AD & Azure VDI (Hybrid)

Outokumpu Oyj; Helsinki; Hybrid; EUR 90,000 - 120,000; Full time

Benefits offered by this job

Hybrid work

Job summary

Outokumpu Oyj is seeking a Service Manager for End User Services, AD and Azure VDI Infrastructure to lead service operations, drive continuous improvement and partner with business stakeholders and vendors.

You will manage daily IT service operations, budgets, CABs and CMDB accuracy, while mentoring specialists and ensuring AD/VDI services are available, secure and scalable. The role offers hybrid work in a global IT environment.

Qualifications

• 5+ years of experience in AD and/or VDI technologies and operations.
• ITIL Foundation certification or equivalent service management experience.
• Fluent English and strong communication skills.

Responsibilities

• Manage daily IT service operations, vendor relationships, service budgets, forecasts and budget compliance.
• Ensure services are available, efficient and reporting on service performance.
• Design, optimize and troubleshoot AD-related services including group lifecycle and access control hygiene.
• Manage Azure VDI topics including FSLogix profiles and delivery.
• Drive continuous improvement and harmonization within the service area.
• Chair CAB meetings and participate in relevant CABs.

Skills

AD/VDI experience

Stakeholder comms

Vendor management

Analytical mindset

Education

B.Sc./M.Sc. in Computer Science or related field

Tools

AD DS

DNS

DHCP

GPOs

Azure VDI

Job description

Outokumpu Oyj is seeking a Service Manager for End User Services, AD and Azure VDI Infrastructure to lead service operations, drive continuous improvement and partner with business stakeholders and vendors.

You will manage daily IT service operations, budgets, CABs and CMDB accuracy, while mentoring specialists and ensuring AD/VDI services are available, secure and scalable. The role offers hybrid work in a global IT environment.