Senior Manager, Microsoft 365 Collaboration Services

Outokumpu Oyj; Helsinki; On-site; EUR 70,000 - 100,000; Full time

Job summary

Outokumpu Oyj in Helsinki seeks a Service Manager – End User Services, Collaboration to drive development of collaboration services in the End User Services area. You will oversee Microsoft 365 collaboration stack (Teams, SharePoint, OneDrive, Exchange Online) and partner with business stakeholders and vendors to ensure reliable, secure and cost-efficient services.

The role emphasizes managing daily IT service operations, budgets, and service improvements while mentoring the End User Services

Qualifications

• University degree in Computer Science, IT or equivalent with 5+ years in collaboration tech and IT ops.
• ITIL Foundation certification or equivalent service management experience.
• Strong Microsoft 365 knowledge (Teams, SharePoint, OneDrive, Exchange Online, Entra ID).
• Fluent English, other languages a plus.
• Analytical, proactive and hands-on with stakeholder management.

Responsibilities

• Managing daily IT service operations, service performance, availability and continuous improvement within End User Services and the Collaboration area.
• Acting as the single point of contact for business stakeholders and vendors, including vendor management and third-party service contract follow-up.
• Preparing and following up service budgets, forecasts, actuals, software license optimization and budget compliance.
• Managing Microsoft 365 tenant administration, including licensing, governance, access management, policies, reporting, security and compliance topics.
• Planning and supporting project and change deliveries, including rollouts, adoption, communication, user training and CAB participation/chairing.
• Maintaining service structure, CMDB accuracy, documentation and knowledge articles within the service area.
• Mentoring specialists, sharing knowledge and building operational capability within the End User Services team.

Skills

Stakeholder management

Communication

Analytical thinking

Proactive

Education

B.Sc./M.Sc. in Computer Science or IT

ITIL Foundation

Tools

Microsoft 365

Teams

SharePoint

OneDrive

Azure AD / Entra ID

Job description

Outokumpu Oyj in Helsinki seeks a Service Manager – End User Services, Collaboration to drive development of collaboration services in the End User Services area. You will oversee Microsoft 365 collaboration stack (Teams, SharePoint, OneDrive, Exchange Online) and partner with business stakeholders and vendors to ensure reliable, secure and cost-efficient services.

The role emphasizes managing daily IT service operations, budgets, and service improvements while mentoring the End User Services