Customer Service Assistant

NutraQ; Helsingin seutukunta; Hybrid; EUR 21,000 - 30,000; Full time

Benefits offered by this job

Epassi benefits

Epassi lunch/commute

Healthcare

Training program

Modern offices Pasila

Product portfolio access

Customer Care Academy

Job summary

NutraQ is seeking a Dutch-speaking Customer Care Assistant on an hourly basis to join our team in Helsinki's Pasila area. You will be the first point of contact for customers, focusing on retention and friendly, solution-oriented service.

You will handle inbound Dutch calls, reach out proactively by phone, and explore sales opportunities in every interaction. Strong Dutch language skills and a customer-focused mindset are essential.

Qualifications

• Strong written and spoken Dutch skills.
• Excellent interpersonal and networking abilities.
• Proactive, results-driven mindset.
• Interest in health and wellbeing products.
• English as internal company language.

Responsibilities

• Handle inbound Dutch customer service calls to support retention.
• Proactively contact customers by phone to follow up.
• Identify and nurture sales opportunities in interactions.
• Communicate clearly with customers in Dutch and English as needed.

Skills

Dutch language

Dutch writing

Interpersonal skills

Proactive approach

Sales interest

English proficiency

Job description

Dutch-speaking Customer Care Assistant – Hourly Position

We are currently looking for an energetic Customer Care Assistant to join our team on an hourly basis. In this role, you will act as the first point of contact for our customers, supporting well-known concepts such as VitaePro and Oslo Skin Lab, just like our other assistants and consultants. You may be at the beginning of your career or already an experienced professional – what matters most to us is your positive attitude and willingness to learn.

Your primary responsibility will be retention when handling inbound calls for our Dutch customer service, as well as proactively contacting customers by phone. We also expect an interest in sales, as we aim to leverage sales opportunities in all customer interactions. To succeed in this role, you will need strong written and spoken Dutch skills, along with a positive, solution-oriented customer service mindset.

We expect you to have

• Strong interpersonal and networking skills
• A results-driven and proactive approach
• An interest in health and wellbeing products
• Excellent written and spoken Dutch
• Knowledge of additional languages is considered an asset
• English is our internal company language

We offer you

• Friendly colleagues and a supportive working environment
• Access to NutraQ’s product portfolio
• Epassi benefits for sports, wellbeing, and culture
• Epassi lunch or commuting benefit
• Comprehensive occupational healthcare
• Customer Care Academy training program
• Modern office facilities in Pasila
• The possibility to work remotely up to two days per week once you are able to work independently

Working hours are aligned with Customer Care opening hours, Monday to Friday from 9:30 to 17:30. The position can start as agreed, but preferably no later than 1 October 2026.

If you have any questions, please contact Joke Haatainen, Customer Care Team Leader, at [e-mail].

Take a look at our Company Film - NutraQ AS and learn more about our unique company and culture!

More about NutraQ

NutraQ group is a leading international company in the health and beauty industry, owned by Orkla. We develop, produce and distribute a broad range of products directly to consumers through a digital and non-binding subscription-based business model with a turnover worth of 1 billion NOK. With a growing presence in 15 European countries and the USA, NutraQ holds a strong commercial standing with high standards and integrity.

Our global headquarters are located in Oslo. We are more than 200 dedicated employees representing a value chain consisting of customer consultants, marketing specialists, finance and procurement, IT and business intelligence, research and development, all with one purpose in common – always searching for new sources to help people live better everyday lives.