Digital Coach

Helsingin kaupunki; Helsinki; On-site; EUR 25,000 - 38,000; Full time

Benefits offered by this job

Housing options via Aurora House for员工

Epassi Flex benefits up to 550 EUR/y

Lunch benefit

City bike

Recreation island access

Job summary

Helsingin kaupunki is seeking a Digital Coach at Kampin Service Center on a fixed-term basis. The role focuses on welcoming customers, guiding them in using computers or mobile devices, and supporting various events and activities.

The ideal candidate has Finnish language proficiency, strong interpersonal skills, and experience in customer service for diverse groups, including the elderly. Swedish language skills are a bonus.

Qualifications

• Proficiency in Finnish speaking and writing.
• Experience in customer service, especially for elderly customers.
• Vaccination and TB screening as required by law.
• Swedish language skills preferred.
• Eligibility for wage-subsidy program for Helsinki residents.

Responsibilities

• Provide customer service at the service center reception.
• Guide customers in using computers and mobile devices.
• Lead digital groups and give short talks.
• Assist with events and handle physically demanding tasks like room arrangements.

Skills

Finnish language skills

Interpersonal skills

Patience

Swedish language skills (preferred)

Education

Vocational qualification (IT basics)

Job description

The Helsinki city job posting describes a fixed-term position for a Digital Coach at Kampin Service Center, funded by a wage subsidy for Helsinki residents who are unemployed. The role focuses on customer service at the service center reception and guiding customers in using various computers and mobile devices. The coach may lead digital groups and give short talks, and assist with events and physically demanding tasks such as room arrangements. The ideal candidate demonstrates good interpersonal skills, patience, and a calm, proactive approach, with experience in serving elderly customers and supporting diverse needs (memory, mental well-being, substance use). The position offers extensive training and development opportunities.

Benefits

• housing options via Aurora House for employees
• access to Epassi Flex benefits (including sport, culture, commuting, and well-being benefits up to 550 EUR/year, with balance depending on tenure)
• a lunch benefit
• a city bike
• access to a recreation island for city employees

Requirements

• vocational qualification (e.g., IT basics)
• good Finnish speaking and writing skills
• vaccination and tuberculosis screening per law
• preference for experience with the elderly, customer service, and Swedish language skills

Eligibility

• Applicants must be Helsinki residents who are unemployed and meet one of several criteria (age 15–24, 50+, lack of a degree, etc.).
• The previous wage-subsidized job must have ended at least three years ago for re-employment with wage subsidies.

Location

Salomonkatu 21 B, 00100 Helsinki, Finland.