Debt Collection Process Lead — Hybrid (Turku)

Riverty; Turku; Hybrid; EUR 90,000 - 120,000; Full time

Job summary

Riverty in Turku is seeking a Process Manager for Debt Collection to run operations efficiently, profitably and competitively. You will work with local and international cross-functional teams to drive process improvements and elevate the customer experience.

Key requirements include 5+ years in debt collection in Finland, strong project management, excellent teamwork, and Finnish and English fluency. Flexible working conditions and a dynamic FinTech environment await.

Qualifications

• 5+ years in debt collection within Finland.
• Strong teamwork and proactive mindset.
• Excellent prioritization and ownership.
• Project management experience, preferably international.
• Fluent in Finnish and English.

Responsibilities

• Ensure seamless integration of debt collection processes with industry best practices.
• Analyze and measure effectiveness of current debt collection operations.
• Drive continuous improvement initiatives to boost productivity and effectiveness.
• Collaborate with cross-functional product teams to enhance customer experience.
• Evaluate performance through KPIs and translate insights into action plans.
• Provide analytical support across process strategies and foster collaboration.

Skills

Debt collection

Process management

Finnish

English

Teamwork

Project management

Education

Relevant degree

Job description

Riverty in Turku is seeking a Process Manager for Debt Collection to run operations efficiently, profitably and competitively. You will work with local and international cross-functional teams to drive process improvements and elevate the customer experience.

Key requirements include 5+ years in debt collection in Finland, strong project management, excellent teamwork, and Finnish and English fluency. Flexible working conditions and a dynamic FinTech environment await.