Process Manager Debt Collection (m/f/d)

Riverty; Turku; Hybrid; EUR 90.000 - 120.000; Vollzeit

Zusammenfassung

Riverty in Turku is seeking a Process Manager for Debt Collection to run operations efficiently, profitably and competitively. You will work with local and international cross-functional teams to drive process improvements and elevate the customer experience.

Key requirements include 5+ years in debt collection in Finland, strong project management, excellent teamwork, and Finnish and English fluency. Flexible working conditions and a dynamic FinTech environment await.

Qualifikationen

• 5+ years in debt collection within Finland.
• Strong teamwork and proactive mindset.
• Excellent prioritization and ownership.
• Project management experience, preferably international.
• Fluent in Finnish and English.

Aufgaben

• Ensure seamless integration of debt collection processes with industry best practices.
• Analyze and measure effectiveness of current debt collection operations.
• Drive continuous improvement initiatives to boost productivity and effectiveness.
• Collaborate with cross-functional product teams to enhance customer experience.
• Evaluate performance through KPIs and translate insights into action plans.
• Provide analytical support across process strategies and foster collaboration.

Kenntnisse

Debt collection

Process management

Finnish

English

Teamwork

Project management

Ausbildung

Relevant degree

Jobbeschreibung

Company Description

Everyone's story matters. Come shape your story with us at Riverty.

But where does that take you?

To one of our 30 hybrid workspaces - designed for exchanging ideas, learning from others, and shaping the way we work. An international community of over 4,000 people, representing almost 80 nationalities across 12 countries. United by one mission: Combining empathy, advanced technology and data-driven insights to keep people and businesses in flow. With payments made for them. So that they don't have to worry about it.

And there's more.

We are part of the family-owned Bertelsmann group. Established. Corporate. In a fast-paced industry. We enable flexible payments in various industries, simplifying the financial management of known brands and helping people repay debt to build financial confidence. In short: shaping FinTech.

Job Description

We're looking for a

Process Manager Debt Collection (m/f/d)

(unlimited, full-time) Join our team at our location in Turku - flexible working conditions available

Role Overview

As a Process Manager, you will play a key role in ensuring our debt collection operations run efficiently, profitably, and competitively. Your contribution will have a direct impact on the company's performance, revenue, and profitability. Working closely with your colleagues in Turku as well as international cross-functional teams, you will tackle complex challenges and drive meaningful change in a dynamic environment. Together, you will continuously enhance our operational processes and elevate the customer experience.

What You Will Do

• Ensure seamless integration of all processes, aligning with industry best practices.
• Analyze and measure the effectiveness of our current product and customer operations processes.
• Drive continuous improvement initiatives to develop sustainable solutions that boost productivity and effectiveness.
• Partner with cross-functional product teams to enhance the customer experience, leveraging the collective expertise of your coworkers.
• Evaluate overall performance through operationd KPIs and implement action plans based on your findings.
• Provide analytical support across various process strategies, fostering a culture of collaboration and shared success.

Qualifications

Who You Are:

• In-depth knowledge and 5+ years of experience within the Debt Collection process in Finland.
• Ability to understand the bigger picture while maintaining attention to detail.
• Strong interpersonal and teamwork skills with a proactive "let's do this" attitude.
• Excellent prioritization skills, taking ownership and initiative.
• Problem-solving capabilities, able to view challenges from new perspectives.
• Project management experience preferably in an international environment.
• Academic background in a relevant area or equivalent work experience is required.
• Fluency in Finnish and English is essential.

Why choose us?

At Riverty, teamwork and collaboration are at the heart of everything we do. You'll join a supportive local leadership team that values your expertise and fosters open dialogue. With diverse projects and strong peer support, you'll play a key role in driving Our success. We also offer broad opportunities for career growth - When we grow, you grow.

Additional Information

Disclosure requirements pertaining to the collection of your personal data:

Responsible for processing the information provided in your application is the company specified in the job advertisement, with its registered office as indicated. The company processes your data for the purpose of establishing an employment relationship on the basis of Art. 6 (1) b GDPR / Section 26 (1) sentence 1 BDSG. The retention period for your data is determined by the statutory time limits applicable in the respective country, beginning upon completion of the recruitment process. You can find these here. You can contact the company's Data Protection Officer at the above-mentioned postal address. Further information on data protection and your rights can be found here.