Debt Collection Process Manager - Hybrid (FinTech)

Bertelsmann; Turku; Hybrid; EUR 70,000 - 95,000; Full time

Job summary

Riverty in Turku seeks a Process Manager Debt Collection (m/f/d) for full-time at our Turku location with flexible working conditions available.

You will ensure efficient, profitable operation of debt collection processes, collaborating with local and international teams, and driving continuous improvement in a dynamic environment.

Requirements include 5+ years in debt collection in Finland and fluency in Finnish and English; a strong project-management mindset is essential.

Qualifications

• In-depth knowledge and 5+ years of experience within the Debt Collection process in Finland.
• Strong prioritization and initiative; able to work independently.
• Fluency in Finnish and English is essential.

Responsibilities

• Ensure seamless integration of all processes, aligning with industry best practices.
• Analyze and measure the effectiveness of our current product and customer operations processes.
• Drive continuous improvement initiatives to develop sustainable solutions that boost productivity and effectiveness.
• Partner with cross-functional product teams to enhance the customer experience.
• Evaluate overall performance through operationd KPIs and implement action plans based on your findings.
• Provide analytical support across various process strategies, fostering a culture of collaboration and shared success.

Skills

Debt Collection

Teamwork

Project Management

Prioritization

Problem Solving

Independent Work

Communication

Finnish language

English language

Education

Academic background in a relevant area

Job description

Riverty in Turku seeks a Process Manager Debt Collection (m/f/d) for full-time at our Turku location with flexible working conditions available.

You will ensure efficient, profitable operation of debt collection processes, collaborating with local and international teams, and driving continuous improvement in a dynamic environment.

Requirements include 5+ years in debt collection in Finland and fluency in Finnish and English; a strong project-management mindset is essential.