Customer Transformation Director

Accenture PLC; Helsinki; On-site; EUR 120,000 - 180,000; Full time

Job summary

Accenture Song in Finland is seeking a senior Customer Transformation Director to shape and grow our Customer Service capability. You will lead large-scale programmes, work with major Finnish clients, and translate business challenges into transformation opportunities.

In this client-facing role, you’ll combine business development, transformation and delivery, with CRM and technology acting as enablers. Finnish market knowledge is preferred.

Qualifications

• Significant experience in Customer Service, Customer Transformation or CRM-enabled business transformation.
• Proven experience shaping and selling large transformation programmes.
• Strong senior stakeholder and commercial experience.
• Knowledge of the Finnish market.
• Finnish is an advantage, but not mandatory.

Responsibilities

• Shape and lead large-scale Customer Service and Customer Transformation programmes
• Identify client challenges and translate them into transformation opportunities
• Originate and sell transformation work with senior stakeholders
• Lead complex engagements from strategy through delivery
• Help build our Customer Service capability and market presence in Finland
• Work with major Finnish clients, particularly across Industrial Products and complex B2B environments

Skills

Customer Service

Customer Transformation

CRM-enabled transformation

Stakeholder management

Finnish market knowledge

Job description

Are you a senior Customer Service transformation leader who wants to build and grow something, rather than simply join an established team?

Accenture Song is looking for a Customer Transformation Director to help grow our Customer Service capability in Finland. This is a senior, client-facing role combining business development, transformation and delivery, with CRM and technology acting as enablers rather than the starting point.

What you’ll do

• Shape and lead large-scale Customer Service and Customer Transformation programmes
• Identify client challenges and translate them into transformation opportunities
• Originate and sell transformation work with senior stakeholders
• Lead complex engagements from strategy through delivery
• Help build our Customer Service capability and market presence in Finland
• Work with major Finnish clients, particularly across Industrial Products and complex B2B environments

What we’re looking for

• Significant experience in Customer Service, Customer Transformation or CRM-enabled business transformation
• Proven experience shaping and selling large transformation programmes
• Strong senior stakeholder and commercial experience
• Knowledge of the Finnish market
• Finnish is an advantage, but not mandatory

What’s in it for you?

You’ll have the opportunity to take real ownership and visibility in Finland, growing an existing capability where there is already strong client demand.

You’ll combine business development, transformation and delivery, while benefiting from the backing of Accenture Song in Finland and the wider Sales & Service community across the Nordics and Netherlands.

If you’re excited by the opportunity to build, grow and shape a capability, we’d love to hear from you.