Senior Industrial Transformation & CRM Leader

Accenture Nordics; Helsinki; On-site; EUR 150,000 - 210,000; Full time

Job summary

Accenture Song in Helsinki seeks a senior leader to own the industrial transformation agenda, combining business strategy, technology design and programme delivery across Finland's major industrial organisations.

You will grow client relationships, lead CRM and commercial transformation initiatives, shape technology solutions on Salesforce, SAP CX and Microsoft Dynamics, and build a high-performing, inclusive practice.

Qualifications

• Extensive experience leading commercial or customer transformation in industrial, manufacturing or asset-intensive industries.
• A proven track record shaping and delivering complex CRM programmes — Salesforce, SAP CX, Microsoft Dynamics or equivalent
• Experience redesigning commercial processes: sales, CPQ, account management, aftermarket services and customer service operations
• Credibility with senior business and technology stakeholders — and the ability to align them around a shared transformation vision
• Commercial acumen and a demonstrable track record in business development and strategic client growth
• Intellectual curiosity about AI, IoT and emerging technologies — and how they create tangible business value
• Experience working with Nordic industrial organisations is an advantage

Responsibilities

• Grow Client Relationships with senior stakeholders and shape CRM/CPQ and commercial transformation opportunities.
• Lead Business Transformation by facilitating executive workshops and defining future operating models.
• Shape Technology Solutions by designing CRM and customer service solutions across Salesforce, SAP CX and Microsoft Dynamics.
• Reinvent Service Operations with AI, IoT, automation and predictive maintenance initiatives.
• Build the Practice by developing Accenture Song's Industrial offering and growing a high-performing, inclusive team.

Skills

Industrial transformation leadership

CRM programme leadership

Stakeholder management

Business development

Strategic thinking

AI/IoT curiosity

Tools

Salesforce CRM

SAP CX

Microsoft Dynamics

Job description

Accenture Song in Helsinki seeks a senior leader to own the industrial transformation agenda, combining business strategy, technology design and programme delivery across Finland's major industrial organisations.

You will grow client relationships, lead CRM and commercial transformation initiatives, shape technology solutions on Salesforce, SAP CX and Microsoft Dynamics, and build a high-performing, inclusive practice.